77597
false
false
77597
false
BSi
html_restricted
<p>Contact: Karen de Libero, BSi Group eBusiness Manager</p>
<p>Email: <a href="mailto:BSJobs@bsigroup.com" rel="nofollow">BSJobs@bsigroup.com</a></p>
<p> </p>
<p>Contact: Karen de Libero, BSi Group eBusiness Manager</p>
<p>Email: <a href="mailto:BSJobs@bsigroup.com" rel="nofollow">BSJobs@bsigroup.com</a></p>
<p> </p>
1
231
2009-06-24T16:56:05+01:00
2009-07-24
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<p><strong>Purpose of Position</strong></p>
<p>The CRM Support Supervisor is responsible for the overall administration, effective usage, and day-to-day management of the BSI CRM business systems including but not limited to Salesforce.com.</p>
<p>As the key driver of CRM business systems within BSI, this position will focus on maximizing the effectiveness of all CRM business systems supporting the BSI business. </p>
<p>Responsibilities include delivering user online training on CRM business systems such as Salesforce.com, answering day-to-day inquiries, helping to design and implement custom reports and system modifications, and managing data integrity. </p>
<p><br /><strong>Job Functions and Responsibilities</strong></p>
<ul>
<li>Directly support end-users to encourage effective use of all CRM systems. </li>
<li>Escalate issues to CRM vendors support as required</li>
<li>Act as the single point of contact for certain inquiries from the user group (e.g., answering “How to” questions that are specific to organization’s business processes reflected in CRM)</li>
<li>Maintain and configure salesforce.com CRM and other CRM related systems day-by-day, including:
<ul>
<li>Users list, security profiles and access rights for users</li>
<li>Global case and lead assignment rules</li>
<li>Reports and dashboards support on demand</li>
</ul>
</li>
<li>Assist with imports/exports of lead, contact, account and other data kept in CRM when necessary</li>
<li>Assist in the new marketing and sales process (7 steps) rollout in the countries </li>
<li>Assist to design and manage implementation of integration of CRM with other business systems and applications used within BSI</li>
<li>Analyze CRM related workflows, and suggest changes to improve the effectiveness of user work with CRM</li>
<li>Develop and implement timely, quality CRM system improvements</li>
<li>Define business issues and design sound process to analyze and address the identified issues. </li>
<li>Conduct analysis and interpretation of data to justify areas for improvement. </li>
<li>Maintain system metrics to track trends in usage and data integrity</li>
<li>Identify usage problems and craft technical / communication plans to remedy</li>
<li>Participate in cross-functional teams that address strategic business issues involving CRM, marketing, and sales operations </li>
</ul>
<p><strong>Purpose of Position</strong></p>
<p>The CRM Support Supervisor is responsible for the overall administration, effective usage, and day-to-day management of the BSI CRM business systems including but not limited to Salesforce.com.</p>
<p>As the key driver of CRM business systems within BSI, this position will focus on maximizing the effectiveness of all CRM business systems supporting the BSI business. </p>
<p>Responsibilities include delivering user online training on CRM business systems such as Salesforce.com, answering day-to-day inquiries, helping to design and implement custom reports and system modifications, and managing data integrity. </p>
<p><br /><strong>Job Functions and Responsibilities</strong></p>
<ul>
<li>Directly support end-users to encourage effective use of all CRM systems. </li>
<li>Escalate issues to CRM vendors support as required</li>
<li>Act as the single point of contact for certain inquiries from the user group (e.g., answering “How to” questions that are specific to organization’s business processes reflected in CRM)</li>
<li>Maintain and configure salesforce.com CRM and other CRM related systems day-by-day, including:
<ul>
<li>Users list, security profiles and access rights for users</li>
<li>Global case and lead assignment rules</li>
<li>Reports and dashboards support on demand</li>
</ul>
</li>
<li>Assist with imports/exports of lead, contact, account and other data kept in CRM when necessary</li>
<li>Assist in the new marketing and sales process (7 steps) rollout in the countries </li>
<li>Assist to design and manage implementation of integration of CRM with other business systems and applications used within BSI</li>
<li>Analyze CRM related workflows, and suggest changes to improve the effectiveness of user work with CRM</li>
<li>Develop and implement timely, quality CRM system improvements</li>
<li>Define business issues and design sound process to analyze and address the identified issues. </li>
<li>Conduct analysis and interpretation of data to justify areas for improvement. </li>
<li>Maintain system metrics to track trends in usage and data integrity</li>
<li>Identify usage problems and craft technical / communication plans to remedy</li>
<li>Participate in cross-functional teams that address strategic business issues involving CRM, marketing, and sales operations </li>
</ul>
true
2009-08-23
4309
html_restricted
<p>Please e-mail a covering letter and CV explaining your suitability for the job to <a href="mailto:BSJobs@bsigroup.com" rel="nofollow">BSJobs@bsigroup.com</a>.</p>
<p>Please e-mail a covering letter and CV explaining your suitability for the job to <a href="mailto:BSJobs@bsigroup.com" rel="nofollow">BSJobs@bsigroup.com</a>.</p>
London (Chiswick)
77087
Group CRM Support Supervisor (c£30k plus benefits)
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<p><strong>Experience<strong> and Skills</strong></strong></p>
<ul>
<li>Previous experience in ongoing administration and management of a CRM system especially with <strong>Salesforce.com</strong></li>
<li>Strong background in working and collaborating with Sales, Marketing, and Customer Service (Operations) departments for effective usage of CRM tools.</li>
<li>Able to balance technical skills with business application experience to effectively lead the company’s CRM business systems.</li>
<li>Business acumen including a good sense of how a CRM application can be utilized to improve business processes, marketing processes and the bottom line </li>
<li>Good knowledge of data reporting and analytic tools and technologies </li>
<li>Effective communicator with a strong work ethic and a bias for action.</li>
<li>Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into requirements for developing CRM applications and systems. </li>
<li>Excellent time management skills, ability to multitask, and propensity to handle urgent interrupts with poise, professionalism and a sense of humor</li>
<li>Passionate about the customer and all elements of the customer experience</li>
<li>Independent thinker - has conviction and tenacity </li>
<li>Self motivated with a high level of initiative </li>
<li>Fluent English </li>
<li>Some travel required</li>
</ul>
<p><strong>Experience<strong> and Skills</strong></strong></p>
<ul>
<li>Previous experience in ongoing administration and management of a CRM system especially with <strong>Salesforce.com</strong></li>
<li>Strong background in working and collaborating with Sales, Marketing, and Customer Service (Operations) departments for effective usage of CRM tools.</li>
<li>Able to balance technical skills with business application experience to effectively lead the company’s CRM business systems.</li>
<li>Business acumen including a good sense of how a CRM application can be utilized to improve business processes, marketing processes and the bottom line </li>
<li>Good knowledge of data reporting and analytic tools and technologies </li>
<li>Effective communicator with a strong work ethic and a bias for action.</li>
<li>Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into requirements for developing CRM applications and systems. </li>
<li>Excellent time management skills, ability to multitask, and propensity to handle urgent interrupts with poise, professionalism and a sense of humor</li>
<li>Passionate about the customer and all elements of the customer experience</li>
<li>Independent thinker - has conviction and tenacity </li>
<li>Self motivated with a high level of initiative </li>
<li>Fluent English </li>
<li>Some travel required</li>
</ul>
group-crm-support-supervisor-c30k-plus-benefits
2009-06-24T16:56:05+01:00
www.bsigroup.com
511