| Name | David Morgan |
|---|---|
| Job Title | Head of Digital |
| Organisation | City & Guilds |
| Member Level | Gold |
| Member Since | 26 Jul 2007 |
| Areas of Expertise | E-commerce, Multichannel Marketing, Online Customer Service, Strategy and Planning |
| Contact Details |
Email:
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About Me
Heading up City & Guilds' digital team covering marketing and ecommerce. Driving online performance by creating value for customers online.
Previously Head of Online Self-Service at Vodafone improving self-service capability across B2C and B2B to reduce operating costs, improve the customer experience and generate in-life sales. From defining the website strategy and delivery through to transformation of back-office and core business processes to esnure the end-to-end customer experience is optimised.
Education and Qualifications
BA (hons) Business Studies
MSC Management Science & Operational Research
