Shopzilla Europe, the shopping search engine, has unveiled the European winners of its annual Circle of Excellence Awards. The awards recognise the top performing online retailers that provided outstanding online customer experiences throughout this past year, as rated by their customers.
The 2012 Shopzilla Circle of Excellence winners are:
JERSEY BEAUTY COMPANY
LIVEFOOD UK LTD
NIGEL O'HARA DIAMOND JEWELLERS
BUTTINETTE TEXTIL-VERSANDHAUS GMBH
ARTHUS & CO.
LA MAISON DE LA CORDE
These retailers can now proudly display the Shopzilla Circle of Excellence badge on their websites for the next year.
The Shopzilla customer feedback platform and tools have the power to enhance retailers’ success and customer loyalty. The 2012 Shopzilla Circle of Excellence award was earned by 37 online retailers in Europe, out of the thousands of retailers in its European network. This year’s Circle of Excellence recipients range from Livefoods Direct, which sells animal food such as locusts and mealworms, to Beauty Flash which specialises in skincare products. These top performing websites find the feedback platform essential in maintaining superior customer service and gaining consumer insights.
Michelle Anderson, Marketing Manager B2B, at Shopzilla Europe said, “Shopzilla reaches around 14 million shoppers across Europe per month and by asking real customers for their feedback on their shopping experience we can offer retailers genuine competitive insight which is not available on this scale elsewhere.
“Shopzilla enables retailers to understand their customers’ reactions by providing tools and reports about their customers’ experiences of their own websites. The feedback and ratings programme not only provides benchmarking information but also aids other marketing programmes through the integration of these results in Google’s adwords programme.”
In order to earn the Circle of Excellence award these successful retailers have received significantly higher customer ratings than the average scores for their country across seven key satisfaction indicators:
• Overall satisfaction at the point of sales
• Product selection
• Ease of finding what the customer is looking for
• Repurchase intent after order receipt
• Product met expectations after order receipt
• On-time delivery
• Customer support
Published on: 11:11AM on 12th December 2012