Driving quality engagement with your social audience increases loyalty and more effectively guides consumers down the path to purchase.
As such, marketers must place a premium on fostering social relationships that add tangible value and incentives to the customer experience.
But how can marketers identify the most effective ways to break through the flood of status updates, tweets, pins, and posts?
Read on for four strategies that marketers can integrate in 2014 to make sure social conversations with your audience hit the mark.
Segmentation is one of the key weapons of the success marketer.
It's allowed them to get the right messages and products to the right people. It's a core part of the marketer’s tool kit.
So what can marketers learn from segmenting their social audiences?
If I had to sum up my year in 140 characters it would read: during 2013 I’ve been having a lot of problems writing snappy, concise and appropriate sub-headlines in my articles for the Econsultancy blog.
There are people out there who are much better at this sort of thing than I am, and to celebrate those experts, Twitter has released an interactive widget that lets you explore the past year’s key trends on Twitter, month-by-month and within various different topics such as news, sport and entertainment.
Click on the image below to see for yourself.
Because it can’t all be sunshine, lollipops, rainbows and Google Hummingbirds.
We at Econsultancy consider ourselves as promoters of best practice. ‘Achieve Digital Excellence’ reads our brand new strapline in the big red dot up there, and with this modus operandi we carry a great responsibility.
The responsibility of wading through the darkest digital waters (confusing and potentially dangerous metaphor alert) and remaining constantly poised to spear the very best of the internet. We do so in order to bring you the most considered insight, through research, practice, good old fashioned investigation and occasionally asking Twitter for help.
Of course for every tasty salmon we catch, we also have a net-full of bottom feeding suction eels too. We don’t really know what to do with them and they’re piling up around the floor of the boat.
So let us unburden our unpleasant haul upon you, with this round-up of the worst things to happen to the internet in 2013:
Here is my 'expert' opinion are the best Vines created by brands in 2013.
Although seeing as Vine has only existed for approximately 11 months, here are the best branded examples from the entire existence of the service. That sounds far more impressive.
What makes a good branded Vine? Well, I'm glad you asked...
Let’s face it, in 2013 Gov.uk has featured in the forefront of many people’s minds as a flag bearer for great design and digital change. Continuing this trend, Thursday last week saw Gov.uk release the next section of its alpha style guide.
If you don’t have a style guide, or you have a fusty old copy in a shared folder no longer in use, or even worse, just a printed copy in a folder, well now is the time to update it and watch standards soar.
This style guide (part of GDS's seven wider design principles) is still being optimised but now includes sections on ‘writing for Gov.uk’, ‘writing for the web’, ‘style points for various content types’ and a ‘transactions style guide’.
It's interesting that Gov.uk realises the style of the guide itself is important. Continuous work on improving navigation and keeping content up to date is as important for the style guide as for the wider site.
If information and guidance isn’t up to date, or the guide is not easily engaged with, errors carried forward will persist.
Let’s take a look at the new style guide and see why it stands out, as well as what you can appropriate for your own organisation’s style guide. I hope you'll agree with me, that when a style guide is done well, it's actually a lot of fun to use, with more prescriptive advice on grammar reading as dead pan as a Stewart Lee gag.
Beyoncé’s self-titled new album, Beyoncé (I feel like I didn’t really need to say that), has destroyed the internet this weekend in a pre-Christmas gamble which has seen the ex-Child of Destiny installed as the new monarch of pop.
Picking the penultimate weekend before Christmas goes against all traditional new album release logic. Mid-November to Mid-January is a barren wasteland of Susan Boyle, greatest hits compilations and swing albums by nice young men your mum likes. Nobody good releases new music at this time of year. Nobody.
But then the Carter family rarely have been ones to stick with traditional record release logic, just look at Jay-Z who released his last album Magna Carta Holy Grail through a mobile app earlier in the year. (Read more about that in six musicians embracing app technology)
Over the past week I've been asking a bunch of content marketing folk about the trends in their industry for 2013, the best examples, and looking ahead to next year.
Here, I've asked about the most effective formats for content. In 2012, it could be argued that infographics were king, but I think the sheer volume produced has diluted this particular tactic.
Other formats are working well though: video, immersive storytelling, slideshare, scrolling sites, and good old blog posts.
The Oreo super bowl ad is often held up to be the perfect example of agile marketing in action.
In truth there have been a number of similarly effective and timely tweets from brands but Oreo grabs all the plaudits for some reason, probably due to the fact that it coincided with one of the world’s biggest sporting events.
Adidas is one example of a brand that consistently produces effective marketing tweets that give the impression of being off the cuff and reactive to events, even though they were clearly planned ahead of time.
For example, just last night Adidas’ UK marketing team tweeted an image congratulating Andy Murray on winning the prestigious BBC Sports Personality of the Year award.
It was a great year for ecommerce and all signs point to an even bigger, even better year come January 1. What’s on the docket? Plenty.
Building on the success of the last 12 months, 2014 will likely signal a comprehensive integration of mobile with traditional brick-and-mortar along with a boom in gamification, personalization and more comprehensive and accessible methods to test and track.
It’s time to raise a glass to what’s going to be a game-changing year.