Econsultancy
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<h3>Overview</h3>
<p>Econsultancy, in association with <a href="http://www.globalreviews.co.uk/">Global Reviews</a>, has produced this customer experience benchmarking document for finance companies. It will help raise awareness of the key user experience success factors on finance websites.</p>
<p>Although this document is focused upon the financial sector, many of the recommendations, practices and processes contained within can be applied to a wide variety of other industries.</p>
<p>The information within this 17-page report provides an objective and independent measurement of performance and best practices. It will help readers understand and identify opportunities for self-improvement. </p>
<h3>Contents</h3>
<p><strong>Inside the document you will find the
following sections:</strong></p>
<ul>
<li>Finance Background: Application
Introduction (Challenge, Context, Improved customer experience)</li>
<li>Administrative Information: Solution</li>
<li>Administrative Information: Content</li>
<li>Administrative Information: Placement</li>
<li>Introduction Information: Good Ideas</li>
<li>Product: Information</li>
<li>Mandatory: Information</li>
<li>Document Information</li>
</ul>
<h3>Overview</h3>
<p>Econsultancy, in association with <a href="http://www.globalreviews.co.uk/">Global Reviews</a>, has produced this customer experience benchmarking document for finance companies. It will help raise awareness of the key user experience success factors on finance websites.</p>
<p>Although this document is focused upon the financial sector, many of the recommendations, practices and processes contained within can be applied to a wide variety of other industries.</p>
<p>The information within this 17-page report provides an objective and independent measurement of performance and best practices. It will help readers understand and identify opportunities for self-improvement. </p>
<h3>Contents</h3>
<p><span style="font-weight: bold;">Inside the document you will find the
following sections:</span></p>
<ul>
<li>Finance Background: Application
Introduction (Challenge, Context, Improved customer experience)</li>
<li>Administrative Information: Solution</li>
<li>Administrative Information: Content</li>
<li>Administrative Information: Placement</li>
<li>Introduction Information: Good Ideas</li>
<li>Product: Information</li>
<li>Mandatory: Information</li>
<li>Document Information</li>
</ul>
2009-07-28T14:35:43+01:00
1
<p>User experience can make or break a company online. In association with Global Reviews, Econsultancy has produced this specific customer experience benchmarking document which highlights the various best practices needed in the area of Finance Applications. Although this document focuses on the <strong>financial sector</strong>, the processes and practices can be applied across a wide variety of industries. </p>
<p>User experience can make or break a company online. In association with Global Reviews, Econsultancy has produced this specific customer experience benchmarking document which highlights the various best practices needed in the area of Finance Applications. Although this document focuses on the <strong>financial sector</strong>, the processes and practices can be applied across a wide variety of industries. </p>
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1044
4406
Customer Experience Benchmarking: Finance Application Introduction
1
12
false
2009-07-21T23:00:00+01:00
11
customer-experience-benchmarking-finance-application-introduction
2009-08-19T15:26:43+01:00