Econsultancy econsultancy_xml This white paper looks at the role that Service Level Agreements (SLAs) play in the relationship between Managed Hosting providers and customers. <p> It examines the value of effective SLAs for both provider and client, looking at best practice and identifying potential pitfalls for both parties. </p><p> The report also covers independent website monitoring and malicious third party attacks (in the context of SLAs). </p><p> Finally, there is a section which identifies important areas of SLA content and highlights potential pitfalls for all parties. </p><p> This report was written after desktop research and 14 qualitative interviews. Most of the respondents were senior employees either at leading UK Managed Hosting companies or at organisations who use the services of Hosting companies. </p><p> We also interviewed site monitoring organisations as well as a partner in a law firm with extensive experience in this area. The comments quoted in this report are not exhaustive but are meant to be illustrative of the opinions gleaned during this research. </p> <FormattedContent xmlns="http://www.e-consultancy.com/schema/formattedContent/">This white paper looks at the role that Service Level Agreements (SLAs) play in the relationship between Managed Hosting providers and customers. <Paragraph></Paragraph> It examines the value of effective SLAs for both provider and client, looking at best practice and identifying potential pitfalls for both parties. <Paragraph></Paragraph> The report also covers independent website monitoring and malicious third party attacks (in the context of SLAs). <Paragraph></Paragraph> Finally, there is a section which identifies important areas of SLA content and highlights potential pitfalls for all parties. <Paragraph></Paragraph> This report was written after desktop research and 14 qualitative interviews. Most of the respondents were senior employees either at leading UK Managed Hosting companies or at organisations who use the services of Hosting companies. <Paragraph></Paragraph> We also interviewed site monitoring organisations as well as a partner in a law firm with extensive experience in this area. The comments quoted in this report are not exhaustive but are meant to be illustrative of the opinions gleaned during this research. </FormattedContent> 2005-08-23T00:00:00+01:00 1 <p>This white paper looks at the role that Service Level Agreements (SLAs) play in the relationship between Managed Hosting providers and customers. It examines the value of effective SLAs for both provider and client, looking at best practice and...</p> <p>This white paper looks at the role that Service Level Agreements (SLAs) play in the relationship between Managed Hosting providers and customers. It examines the value of effective SLAs for both provider and client, looking at best practice and...</p> false 93 service-level-agreement-for-managed-hosting 92412 Managed Hosting Service Level Agreements – Business Value & Contents 1 12 true 2005-08-23T00:00:00+01:00 11 managed-hosting-service-level-agreements-business-value-contents 2009-05-28T06:34:45+01:00