Econsultancy

econsultancy_xml

<h2>Overview</h2> <p><strong>Author:</strong> Linus Gregoriadis [Head of Research, Econsultancy] </p><p> <strong>Structure:</strong> </p><ul> <li> 139 pages</li> <li> 8 sections</li> <li> 12 vendor profiles </li> <li> Market value and trends</li> <li> SWOT analysis </li> <li> Return on investment benefits</li> <li> Tips and pitfalls for buyers</li> <li> At-a-glance matrix showing supplier services</li> </ul> <p> <strong>Access: </strong>Subscriber access only. Free sample available. See download instructions at right. </p><h2> About this Guide</h2> <p> Econsultancy's <strong>Online Customer Service Solutions Buyer’s Guide 2007</strong> is aimed at companies who are interested in researching the best tools and technologies on offer. </p><p> The suppliers profiled offer services including virtual agent technology, live chat, email management systems and intelligent FAQs. </p><p> Business benefits include: increased revenues; improved retention rates; better customer satisfaction, loyalty and engagement; lower fulfilment costs. </p><h2>Contents</h2><p> The buyer's guide contains profiles of 12 leading vendors: </p><ul> <li> Creative Virtual (Lingubot) </li> <li> InstantService </li> <li> InQuira </li> <li> KANA</li> <li> LivePerson (Timpani) </li> <li> Microsoft (ASA) </li> <li> Parker Software (WhosOn) </li> <li> RightNow </li> <li> Synthetix (SmartAgent) </li> <li> Talisma </li> <li> Transversal </li> <li> Trinicom </li> </ul> <p> The report contains information about market trends and advice about how to find the right supplier. There is also information about <strong>pricing models and costs</strong>, and a <strong>SWOT analysis </strong>to build your understanding of this sector. </p><p> Trends within this market include: </p><ul> <li>Focus on customer retention and engagement drives market growth. </li> <li>Need for businesses to meet customer expectations in multi-channel world. </li> <li>Increased use of e-service technology as sales and marketing tool. </li> <li>Interoperability drives 'best of breed' approach. </li></ul> <p> <strong>Table of Contents:</strong> Non-subscribers can download the free sample to see full contents. </p><h2> Who this Guide is For</h2><p> Anyone who is interested in the Online Customer Service Solutions / e-services market, especially buyers. </p><h2>Level of Expertise</h2><p>No expertise in this area is required for understanding this report. </p>

<FormattedContent xmlns="http://www.e-consultancy.com/schema/formattedContent/"><Subhead>Overview</Subhead> <Paragraph></Paragraph><Emphasis>Author:</Emphasis> Linus Gregoriadis [Head of Research, Econsultancy] <Paragraph></Paragraph> <Emphasis>Structure:</Emphasis> <List> <ListItem> 139 pages</ListItem> <ListItem> 8 sections</ListItem> <ListItem> 12 vendor profiles </ListItem> <ListItem> Market value and trends</ListItem> <ListItem> SWOT analysis </ListItem> <ListItem> Return on investment benefits</ListItem> <ListItem> Tips and pitfalls for buyers</ListItem> <ListItem> At-a-glance matrix showing supplier services</ListItem> </List> <Paragraph></Paragraph> <Emphasis>Access: </Emphasis>Subscriber access only. Free sample available. See download instructions at right. <Paragraph></Paragraph> <Subhead> About this Guide</Subhead> <Paragraph></Paragraph> Econsultancy's <Emphasis>Online Customer Service Solutions Buyer’s Guide 2007</Emphasis> is aimed at companies who are interested in researching the best tools and technologies on offer. <Paragraph></Paragraph> The suppliers profiled offer services including virtual agent technology, live chat, email management systems and intelligent FAQs. <Paragraph></Paragraph> Business benefits include: increased revenues; improved retention rates; better customer satisfaction, loyalty and engagement; lower fulfilment costs. <Paragraph></Paragraph> <Paragraph></Paragraph> <Subhead>Contents</Subhead><Paragraph></Paragraph> The buyer's guide contains profiles of 12 leading vendors: <Paragraph></Paragraph> <List> <ListItem> Creative Virtual (Lingubot) </ListItem> <ListItem> InstantService </ListItem> <ListItem> InQuira </ListItem> <ListItem> KANA</ListItem> <ListItem> LivePerson (Timpani) </ListItem> <ListItem> Microsoft (ASA) </ListItem> <ListItem> Parker Software (WhosOn) </ListItem> <ListItem> RightNow </ListItem> <ListItem> Synthetix (SmartAgent) </ListItem> <ListItem> Talisma </ListItem> <ListItem> Transversal </ListItem> <ListItem> Trinicom </ListItem> </List> <Paragraph></Paragraph> The report contains information about market trends and advice about how to find the right supplier. There is also information about <Emphasis>pricing models and costs</Emphasis>, and a <Emphasis>SWOT analysis </Emphasis>to build your understanding of this sector. <Paragraph></Paragraph> Trends within this market include: <Paragraph></Paragraph> <List> <ListItem>Focus on customer retention and engagement drives market growth. </ListItem> <ListItem>Need for businesses to meet customer expectations in multi-channel world. </ListItem> <ListItem>Increased use of e-service technology as sales and marketing tool. </ListItem> <ListItem>Interoperability drives 'best of breed' approach. </ListItem></List> <Paragraph></Paragraph> <Emphasis>Table of Contents:</Emphasis> Non-subscribers can download the free sample to see full contents. <Paragraph></Paragraph> <Subhead> Who this Guide is For</Subhead><Paragraph></Paragraph> Anyone who is interested in the Online Customer Service Solutions / e-services market, especially buyers. <Paragraph></Paragraph> <Subhead>Level of Expertise</Subhead><Paragraph></Paragraph>No expertise in this area is required for understanding this report. <Paragraph></Paragraph> </FormattedContent>

2007-05-17T00:00:00+01:00

<p>An invaluable resource for those investigating the market for online customer service, with profiles of 12 leading vendors. This extensive guide also covers market trends and tips and pitfalls for buyers.</p>

An invaluable resource for those investigating the market for online customer service, with profiles of 12 leading vendors. This extensive guide also covers market trends and tips and pitfalls for buyers.

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Online Customer Service Solutions Buyer's Guide 2007

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2007-05-16T23:00:00+01:00

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2009-08-13T15:14:27+01:00