Econsultancy econsultancy_xml <strong>Editor's Note</strong>: An updated version of this guide is now available. Please see the <a href="http://www.e-consultancy.com/publications/online-customer-service-solutions-buyers-guide-2007/">Online Customer Services Solutions 2007</a> for the most up to date profiles and market information. <p> After several years of slow growth the market for Online Customer Services Solutions has suddenly come to life, driven by retail finacial services companies and telcos looking to get a significant competitive advantage. </p><p> Tools such as knowledge bases, intelligent FAQs, self-service bot technology and live chat can turn more visitors into customers, while reducing spend on traditional customer services, such as labour-intensive call centres. </p><p> This Buyer's Guide allows you to survey the UK online customer services solutions marketplace to quickly identify the various tools and software on offer. </p><p> Online customer services solutions can deliver some major businesses benefits, including increased revenues, improved retention rates and customer loyalty, lower fulfilment costs, increased customer satisfaction and so on. </p><p> This buyer's guide contains in-depth vendor profiles, market positioning charts and a vendor matrix, so you can compare services at a glance. </p><p> The 11 suppliers profiled are: </p><p> Atmyside, Creative Virtual, eLoyalty, Emailcenter, KANA, Liveperson, Parker Software, RightNow Technologies (UK), Synthetix, Transversal, Trinicom. </p><p> If you're considering adding online customer service tools then download this 107-page guide. It costs £79 or is free to subscribers. </p><p> *A sample is available below for non-subscribers. </p><p> [Editor's note: Please refer to our <a href="http://www.e-consultancy.com/topic/online-customer-service/">Online Customer Service</a> Topic Page for more resources.]</p> <FormattedContent xmlns="http://www.e-consultancy.com/schema/formattedContent/"><Emphasis>Editor's Note</Emphasis>: An updated version of this guide is now available. Please see the <Link URL="http://www.e-consultancy.com/publications/online-customer-service-solutions-buyers-guide-2007/" Window="Self">Online Customer Services Solutions 2007</Link> for the most up to date profiles and market information. <Paragraph></Paragraph> After several years of slow growth the market for Online Customer Services Solutions has suddenly come to life, driven by retail finacial services companies and telcos looking to get a significant competitive advantage. <Paragraph></Paragraph> Tools such as knowledge bases, intelligent FAQs, self-service bot technology and live chat can turn more visitors into customers, while reducing spend on traditional customer services, such as labour-intensive call centres. <Paragraph></Paragraph> This Buyer's Guide allows you to survey the UK online customer services solutions marketplace to quickly identify the various tools and software on offer. <Paragraph></Paragraph> Online customer services solutions can deliver some major businesses benefits, including increased revenues, improved retention rates and customer loyalty, lower fulfilment costs, increased customer satisfaction and so on. <Paragraph></Paragraph> This buyer's guide contains in-depth vendor profiles, market positioning charts and a vendor matrix, so you can compare services at a glance. <Paragraph></Paragraph> The 11 suppliers profiled are: <Paragraph></Paragraph> Atmyside, Creative Virtual, eLoyalty, Emailcenter, KANA, Liveperson, Parker Software, RightNow Technologies (UK), Synthetix, Transversal, Trinicom. <Paragraph></Paragraph> If you're considering adding online customer service tools then download this 107-page guide. It costs £79 or is free to subscribers. <Paragraph></Paragraph> *A sample is available below for non-subscribers. <Paragraph></Paragraph> [Editor's note: Please refer to our <Link URL="http://www.e-consultancy.com/topic/online-customer-service/" Window="Self">Online Customer Service</Link> Topic Page for more resources.]</FormattedContent> 2005-03-22T00:00:00+00:00 1 <p>Editor's Note: An updated version of this guide is now available. Please see the Online Customer Services Solutions 2007 for the most up to date profiles and market information. http://www.e-consultancy.com/publications/online-customer-service-so...</p> <p>Editor's Note: An updated version of this guide is now available. Please see the Online Customer Services Solutions 2007 for the most up to date profiles and market information. http://www.e-consultancy.com/publications/online-customer-service-so...</p> false 74 online-customer-service-solutions 91223 Online Customer Services Solutions Buyer's Guide 2005 1 12 true 2005-03-22T00:00:00+00:00 15 online-customer-services-solutions-buyer-s-guide-2005 2009-05-28T06:34:43+01:00