Sonia Kay and Ashley Friedlein econsultancy_xml <h2>Overview</h2> <p> <strong>Web Project Template Files:</strong> Compliance <br /> <strong>Authors:</strong> Sonia Kay, Econsultancy and other expert contributors<br /> <strong>Title:</strong> Service Level Agreement </p><h2>About this Guide</h2> <p> In the same way that the project specification documents are designed to make it very clear to all parties concerned what is being delivered, and by whom and for how much, the SLA defines the level of service the client can expect on an ongoing basis, and what the costs involved are likely to be. </p><p> The Service Level Agreement Content List is a MS Word document that contains a list of the content that you would expect to be detailed within such an agreement. As such the document can be used as a checklist to ensure that the important parts of any maintenance agreement are correctly specified post development. </p><p> NB: Refer also to the Contract covered in Section 3.1 which gives an example of the actual legal language that would go into a contract covering maintenance and support services. </p> <FormattedContent xmlns="http://www.e-consultancy.com/schema/formattedContent/"><Subhead>Overview</Subhead> <Paragraph></Paragraph> <Emphasis>Web Project Template Files:</Emphasis> Compliance <LineBreak></LineBreak> <Emphasis>Authors:</Emphasis> Sonia Kay, Econsultancy and other expert contributors<LineBreak></LineBreak> <Emphasis>Title:</Emphasis> Service Level Agreement <Paragraph></Paragraph> <Subhead>About this Guide</Subhead> <Paragraph></Paragraph> In the same way that the project specification documents are designed to make it very clear to all parties concerned what is being delivered, and by whom and for how much, the SLA defines the level of service the client can expect on an ongoing basis, and what the costs involved are likely to be. <Paragraph></Paragraph> The Service Level Agreement Content List is a MS Word document that contains a list of the content that you would expect to be detailed within such an agreement. As such the document can be used as a checklist to ensure that the important parts of any maintenance agreement are correctly specified post development. <Paragraph></Paragraph> NB: Refer also to the Contract covered in Section 3.1 which gives an example of the actual legal language that would go into a contract covering maintenance and support services. <Paragraph></Paragraph> </FormattedContent> 2007-09-27T00:00:00+01:00 1 <p>Need a template SLA for a website that you can adapt for your own web project? Download our template Service Level Agreement (MS Word). It contains a list of the content that you'd expect to be detailed within such an agreement. The document can be used as a checklist to ensure the important parts of any maintenance agreement are correctly specified post development.</p> Need a template SLA for a website that you can adapt for your own web project? Download our template Service Level Agreement (MS Word). It contains a list of the content that you'd expect to be detailed within such an agreement. The document can be used as a checklist to ensure the important parts of any maintenance agreement are correctly specified post development. false 434 4288 template-files-service-level-agreement 95987 Service Level Agreement (SLA) - Web Project Template Files 407 3 12 false 2009-03-02T23:00:00+00:00 10 service-level-agreement-sla-web-project-template-files 2009-08-13T15:14:27+01:00