A short briefing based on last week's Econsultancy Service Level Agreements (SLAs) roundtable, where key trends, issues, tips and tricks were discussed by attendees.
The main subjects covered were: "Service Level Agreements between organisations and third party suppliers such as hosting companies and web agencies" and "Internal (inter-departmental) SLAs".
Attendees included: Econsultancy, iCompli, Intercea, Legal and General, Lewis Silkin, Lloyds TSB, Orange and Pillsbury Winthrop Shaw Pittman.
Service Level Agreements (SLAs) – Roundtable Output, September 2005 (free)
