Internet Statistics Compendium 2009
A compilation of internet statistics and online market research with data, facts, charts and figures. Updated monthly, this comprehensive report contains thousands of stats and is a huge time-saver for presentations and reports.
Customer Experience Statistics
The Customer Experience Statistics document is one of 11 individual downloads that make up Econsultancy’s popular Internet Statistics Compendium, a comprehensive compilation of statistics and online market research with data, facts, charts and figures that are essential to understanding the marketplace as a whole.
The Innovation Report
Download our Innovation Report to see examples of cutting edge tactics and innovative business models across the whole range of digital marketing disciplines, including online advertising, mobile, social media, and search. Companies featured in this report include Kiva, Lastminute.com, Dell and Photobox.
What’s the value of “social media” for retailers online?
36-slide PowerPoint presentation from Econsultancy CEO Ashley Friedlein looking at the business case for what value 'social media' online can deliver to retailers.
Online Customer Service Buyer's Guide 2009
An invaluable resource for those investigating the market for online customer service and online surveys, with profiles of leading vendors, the latest market trends and tips and pitfalls for buyers.
Online Customer Service Briefing - June 2008
This free 9-page briefing provides the latest statistics, trends and tips for best practice. Understand when and how to deploy customer service tools, use user-generated content as a customer service tool, and implement multi-channel customer service.
User Experience Supplier Showcase October 2007
Please note: There is a newer version of this report available
Download presentations from Econsultancy's Supplier Showcase event from the following five user experience specialists: Bunnyfoot, Fortune Cookie, Flow Interactive, Human Factors Europe, Reevoo
Social Commerce Report 2007
This survey-based report looks at how companies are embracing social media and enabling customers to interact with each other to improve their sales and marketing.
Online Customer Service Solutions Buyer's Guide 2007
Please note: There is a newer version of this report available
An invaluable resource for those investigating the market for online customer service, with profiles of 12 leading vendors. This extensive guide also covers market trends and tips and pitfalls for buyers.
Online Customer Service and Surveys Briefing - Jan 2007
This free, 11-page briefing is a summary of an Econsultancy roundtable combining Online Customer Service and Online Surveys (registration required). The document contains a summary of the discussion, an overview of the marketplace (for both mar...
