If I had to sum up my year in 140 characters it would read: during 2013 I’ve been having a lot of problems writing snappy, concise and appropriate sub-headlines in my articles for the Econsultancy blog.
There are people out there who are much better at this sort of thing than I am, and to celebrate those experts, Twitter has released an interactive widget that lets you explore the past year’s key trends on Twitter, month-by-month and within various different topics such as news, sport and entertainment.
The customer service industry was created by mistake.
It’s been effectively outsourced by many companies (intent only on cost containment) for the past decades, and since the advent of the consumer internet has often been woefully ill-suited to meeting customer needs.
In the recent past we’ve heard plenty about the importance of 'creating a consistent customer experience across multiple channels'.
While that phrase is horrendously buzz-wordy, it’s still undeniably important.
Multiscreen, multi-device customers check and compare prices in store, buy online and talk about their purchases via social media, so making sure each touchpoint effectively serves the user is essential.
But... what happens if a customer only wants to use one channel?
Because it can’t all be sunshine, lollipops, rainbows and Google Hummingbirds.
We at Econsultancy consider ourselves as promoters of best practice. ‘Achieve Digital Excellence’ reads our brand new strapline in the big red dot up there, and with this modus operandi we carry a great responsibility.
The responsibility of wading through the darkest digital waters (confusing and potentially dangerous metaphor alert) and remaining constantly poised to spear the very best of the internet. We do so in order to bring you the most considered insight, through research, practice, good old fashioned investigation and occasionally asking Twitter for help.
Of course for every tasty salmon we catch, we also have a net-full of bottom feeding suction eels too. We don’t really know what to do with them and they’re piling up around the floor of the boat.
So let us unburden our unpleasant haul upon you, with this round-up of the worst things to happen to the internet in 2013:
Do you want to find out how your marketing peers are planning on spending their budgets in 2014?
Are you curious about which channels, disciplines and technology platforms that companies are prioritising?
Then complete the Econsultancy/Responsys Marketing Budgets Survey 2014, and in return you’ll receive a free copy of the report in advance of the official publication.
The 2013 version of the Marketing Budgets Report, published back in February, gave some brilliant insights into the different channels that marketers would be investing in over the following 12 months.
For example it found that 54% of companies surveyed intended to increase their overall marketing investment in 2013 (up from 45% in 2012), while 71% reported increases for their digital budgets this year (up from 68%).