Why is it that so much effort goes into selecting a platform vendor for an e-commerce website, yet often so little into maintaining the partnership and ensuring service delivery is to the highest standards?
This blog looks at five common errors that I've seen made frequently by e-commerce teams, usually down to lack of commercial experience in managing complex partnerships.
I'd be lying if I said I hadn't made similar mistakes back in my client-side days, and I'm sure I've been guilty of some account management indiscretions when agency side.
The wonderful thing is you learn more from your mistakes. I'm hoping that by sharing this insight I can help you avoid or at least mitigate the risk of making such mistakes.
Whether you’re in B2C or B2B,
product data influences buyer behaviour. The quality and clarity of your data
will influence the decision making success of website visitors.
Good decisions require high quality data. The more complex the purchase
decision, the higher the demand for detailed product information.
There is a direct cost to
poor product data; someone has to retroactively go back and make changes, which
can be incredibly time consuming.
In previous roles, I have spent long evenings
correcting data mistakes because it wasn’t done properly in the first place.
Not a good use of anyone’s time.
It's an emotive debate this long vs short landing page one. I have read a lot of tirades against annoying sale
pages that scroll and scroll forever.
However, I have seen enough of these
long form pages (Here's Econsultancy's landing page) to know that people are using them
for a reason. It can't be coincidence.
And some of the companies using long
form are respected brands (e.g. Amazon) with digital pedigree, so why would
they contravene the basic tenets of usability and user experience?
This blog looks at the approaches and tools you can use to optimise your landing pages and take the emotion out of design and decision making.
It’s a long road this
path to digital enlightenment, and it involves many crossroads and epiphanies.
the past 10 years I’ve been implementing digital campaigns, defining e-commerce strategy and I’ve been agency-side responsible for a challenging set of retail
accounts. I’ve been on both sides
of the fence when dealing with agency relationships.
This blog takes a peek
at the wonderful mistakes I’ve made that today put me in a position of strength
and confidence. You might well recognise some of these from your own
experience, you might be able to suggest some more; we’re human after all.
When I was a boy, I thought like a boy. It's true. When I first managed people in e-commerce, I didn't really know what good management was.
I had some good and bad experiences with my own managers but had never stopped to think what my team thought of my leadership style. Ironically it took the worst Director I've ever worked for to show me how to improve my management skills.
This blog offers nine techniques that, from personal experience, I know to be effective in managing and motivating a team. Management is about people, pure and simple. Forget the numbers; if you can't lead, motivate, support and inspire, those targets are history. Please take a read and then share your thoughts.
I’ve been working with small charities and have been struck by the struggle they face when planning what do to with their websites. The big brand national charities have the luxury of employing web managers but smaller local charities don’t have the budget and there is often no in-house experience. So what should they do?
A website is essential to get mindshare even if it’s not driving direct revenue, so I started to think of a hit list small charities could work from to get their websites beyond the purely functional.
Content is king for many reasons but principally because content helps satisfy your visitors’ information needs, driving conversion, and it enables search engines to include your webpages in SERPs for relevant keywords and phrases.
So why do many web owners fail to keep their websites fresh and leave old content hanging around waiting to be put out to pasture? The common theme I’ve picked up on is that web teams struggle to know what content to produce and how to prove that the time invested has an ROI, so it becomes their bete-noire.
This blog tackles the first dilemma and sets out simple rules that will help structure the creation of relevant content.
Web analytics is still a missing art in many businesses, not just retail. Analytics is the last station on the investment train ride and is often compromised to pump more money into direct revenue generating digital marketing like PPC.
But why would any sane person put more money into something they don't fully understand and for which KPIs may not be optimised? It seems a strange decision.
My gut feeling is that there are too few optimisation specialists Client-side who really get web analytics 2.0. Dashboards are created and reports circulated to tick the analysis box yet limited insight is provided.
If conversion for referral traffic has dropped off the cliff, is that good or bad? I don't know. Even your data doesn't know but hidden within are nuggets of insight, you just need the focus and perseverance to find them.
This blog looks at a few examples of how data can be turned into insight to drive commercial decisions.
essential to understand what influences website visibility in search engine
results. Algorithms update frequently and strive to provide the
best customer experience, so the demands on website owners to match this
aspiration has increased accordingly.
optimisation is more than pure SEO: it is a blend of technical, marketing and
customer service skills that aim to satisfy the demands of search engines and
A CMS is just
about content so it doesn’t need much attention, right? Wrong. In an e-commerce
environment CMS means so much more than being able to edit and publish content.
E-commerce pages have dynamic content served by code and this content can change
depending on the visitor session; given such variation, how can you weave
static content into dynamic pages without screwing the display?
sophistication of consumers and online technology has risen, so have the
demands on e-commerce managers to understand which tools are the best-fit for
the business. Having worked on many CMS implementations and seen the pitfalls,
I thought I’d share some advice on what questions you need to be asking.