Forum: eCRM: what to do before the single customer view?

… go! In fact, sounds a lot like a decent product development methodology or a user-centred design process... calling it eCRM is just another buzzword to add to the multitude the industry forces clients to …

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Forum: eCRM meets CRM: Vendor Reviews

… in the future it can be called just ‘business’ again, the difference between … Strengths: Customer support, communications services, call centres; big player with comprehensive … and contact management such as call center integration, online voice and …

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Forum: Dreamweaver Wireframing Extension

… will take forever to come up with the solution. >(This is called "timeboxing" - for those who are >into jargon!) > >I am … more of the technical side, but for a more >user-centred perspective: >http://www.usability.serco.com/trump/index.htm >[this is …

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Forum: Dreamweaver Wireframing Extension

… will take forever to come up with the solution. (This is called "timeboxing" - for those who are into jargon!) I am sure you … more of the technical side, but for a more user-centred perspective: http://www.usability.serco.com/trump/index.htm [this is …

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Forum: Content: is it Entertainment, Information, Commerce or Community?

… TV. Broadcasters and production companies develop content (called programmes...) primarily for entertainment purposes - from which they … for you to book your flights online - meaning they can save costs on call centres, etc. So the content will tend to be …

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Forum: FMCG brands online

… conversation you have >with consumers... > >There's a book called 'The Tipping Point' by a chap named >Malcolm … >>>>- FMCG companies are typically organised along >>>>product-management centres, where teams focus >on >>>promoting >>>>the quarter's …

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Forum: FMCG brands online

… conversation you have with consumers... There's a book called 'The Tipping Point' by a chap named Malcolm Gladwell … >>>- FMCG companies are typically organised along >>>product-management centres, where teams focus on >>promoting >>>the quarter's …

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Forum: Guideline Dogma...

… links in the nav bar - Guideline dogma as it’s called in a good article on usability fundamentalism at http://www. … disciplines) who have found ourselves hurtling by necessity towards User Centred Design its a good lesson in healthy scepticism, humility and …

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Forum: Speaker wanted/ICA/monday 13th november 2000

… Operators. Do you want to give me a call to see if I can help you out? … >Please book in advance for the talk by calling the ICA: >020 7930 3647 >And don't … from 9pm >Maeda@media in the new media centre >Your last chance to play with screen toys …

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Forum: Speaker wanted/ICA/monday 13th november 2000

… nature of mobile technology Please book in advance for the talk by calling the ICA: 020 7930 3647 And don't forget your mobile phone! Part two: from 9pm Maeda@media in the new media centre Your last chance to play with screen toys from one of the …

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Supplier Profile: DataCash Ltd

… as well as Paperless Direct Debits and Direct Credits. DataCash is suitable for merchants transacting through the Internet, call centres, iDTV, m-commerce and high street point of sale (POS) terminals.

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Supplier Profile: The Response Team

… everything we do is Realistic, Measurable and Scalable. The result? We feed hungry call centres, drive web traffic, fill order books and make our clients maximum profits. We call it single-minded marketing - and it works

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Supplier Profile: Seren Partners Limited

… their customers’ needs. We work across many customer channels including the internet, mobile devices, consumer products, call centres and physical environments. Our approach is simple but radical. Through …

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Supplier Profile: Go Response

… manner 24 hours a day. Your calls will be routed to your own … of trained receptionists who will answer calls in your company name and according … your specific instructions. The GoResponse call centre is one of the best working environments with state of …

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Supplier Profile: MMC Learning

… is part of the MyKnowledgeMap group of companies and is an accredited study centre for the Chartered Institute of Marketing. Call now to get access to a Free Online Marketing Course. Imran Farooq, …

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