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Forum: Best practice online customer data capture

… to other systems e.g. legacy or CRM systems 3. Post-registration –Thank you screen … plan as part of the online marketing / CRM strategy (including premium services for most … ) We’re beginning to move into CRM territory by the end… Anyone else got …

Forum: Call center ROI

… of their e-mail lists. It goes out to 35,000 people or so, and the quality of answers is very good. Obviously there is a CRM slant but that's pretty fundamental to call centers. Interested to hear what you come up with... On 10:19:59 9 May 2001 …

Member Profile: Ondrej Tomas

Forum: Advertising with the WOW factor

… the back end of the software must include elements of E-CRM and tools for segmenting and quantifying the value that X customer … is the point in offering the client "THE WORKS" in E-CRM and quantifying tools if the front end performance is still mediocre? …

Forum: CRM over CPM – A key strategic imperative for media owners.

… The first of these is driven by adhering to the principles of CRM. [As discussed briefly below, but outlined in more detail in Friedlein’s excellent "CRM meets eCRM: An Executive Briefing" which can be found in the " …

Forum: Media companies should think "customers" and learn from FMCG

… This customer-centric approach is essentially what CRM (Customer Relationship Management) is all about. And CRM is one of the hottest buzzwords around at the moment … Whereas Financial Services companies tend to see CRM as very data and systems driven, …

Forum: CRM mid market

… some thoughts on mid-market CRM and Siebel… Depending on who … or any number of German CRM players, however, did less well … or perhaps by size of CRM implementation: perhaps between 10-500 … will need to deliver complex CRM solutions to meet increasing customer …

Member Profile: ken wong

Member Profile: Vamsidhar Maddipatla

Forum: Bottom fishing

… /strategist at Guinness (no deliberate plug there, Shilts...). Example areas include content development, broadband/wireless development, CRM, digital rights management, user analysis, online marketing - in other words, disciplines that a full-service …

Forum: Where's the imagination

… turn >drive >>>>profitability), is fundamental to Customer >>>Relationship >>>>Management (CRM), one of the ‘new’ >>>buzzwords >>>>on the block. CRM and good customer service >are >>not >>>new >>>>concepts by any means …

Forum: Where's the imagination

… in turn drive >>>profitability), is fundamental to Customer >>Relationship >>>Management (CRM), one of the ‘new’ >>buzzwords >>>on the block. CRM and good customer service are >not >>new >>>concepts by any means but the …

Forum: Where's the imagination

… in turn drive >>>profitability), is fundamental to Customer >>Relationship >>>Management (CRM), one of the ‘new’ >>buzzwords >>>on the block. CRM and good customer service are >not >>new >>>concepts by any means but the …

Forum: Where's the imagination

… (which in turn drive >>profitability), is fundamental to Customer >Relationship >>Management (CRM), one of the ‘new’ >buzzwords >>on the block. CRM and good customer service are not >new >>concepts by any means but the …

Forum: Where's the imagination

… (which in turn drive >profitability), is fundamental to Customer Relationship >Management (CRM), one of the ‘new’ buzzwords >on the block. CRM and good customer service are not new >concepts by any means but the shift …