Press Release: Online retailers and call centres reduce customer service costs with Eptica

… -service allows customers who prefer to interact online to find the information they need easily without having to make a phone call or send their questions by email. Around 80% of routine sales and customer service questions can be answered online at the …

Press Release: Tele2 to run its European Message Centre and Customer Marketing Campaigns on Neolane

… the software for its European customer message centre and as the platform for its … Tele2’s solution for its European message centre, the Neolane software will create one- … , billing application and the company’s call centre solution. Secondly, for Tele2’s …

Supplier Profile: SiteVisibility

… of digital lead generation, please contact us either via our website: http://www.sitevisibility.co.uk/contact/, by giving us a call: +44 (0)1273 733 433 or dropping us a line: info@sitevisibility.com. To see more about how SiteVisibility operates and …

Press Release: Frustrated by call centres? tell them you're Welsh

… to understand the reason for the call. “Our figures show that whilst overseas … which can lead to long, unproductive calls,” explains John Kemp, Customer Service … themselves particularly frustrated with overseas call centres, having to repeat themselves …

Job: Online Marketing Coordinator

Flight Centre is the UK's leading travel group and a winner of the … the day to day running of the Flight Centre Ltd websites and support of a busy … Increasing conversion, online traffic vs. enquiry Ensure call and email levels are maintained to support …

Press Release: GoResponse, Outsourced UK Call Centre Service Provider – Launch Real-Time Statistics to support Ecommerce Clients

… to see monthly, weekly and daily call stats numerically and graphically, breakdowns of … telephone answering and 24 hour outsourced call centre services to small and medium … .uk/customer_service_lines.php * media response call handling, www.goresponse.co.uk/ …

Job: Marketing Coordinator

… ‘local' store philosophy of Flight Centre. Create and distribute all communication material … growing travel company! Important note: Flight Centre only uses recruitment agencies when we … unless we contact you, no agency applications or calls. Thank you. …

Member Profile: David Andrew

… , responsible for in-region activities including strategy, commercial planning, business development, sales, marketing, communications, call centres, reservations systems and e commerce promoting Hilton Hotels world …

Supplier Profile: IVIS Group

… can manage the increasingly complex range of channels they need to support including Web sites, catalogues, call-centres, sales partners, affiliates, pay per click sites and other online marketing • Sonetto Ancillary Revenue …

Member Profile: Quentin Boyes

… to set up a creative service business called Liquorice; moved into digital and data and changed focus to CRM, as it was called back then; launched Honeycomb Software1997; merged … marketing tools, such as email, sms, call centre and of course good 'ol DM. …

Member Profile: maurizio mallia

… UK, Europe & India in setting up & managing multi-site outsourced call centres ·         Highly articulate and exceptional people-manager with ability to motivate & inspire teams and influence change ·         …

Blog: Unhappy customers turn to social media: survey

… than last year, with just 25% posting a complaint on a company's website, and 35% phoning a call centre, down from 29% and 42% respectively. Almost as many (48%) will share their experience with friends and family …

Press Release: Kitbag.com launch PayPal payment service

… site checkouts by 14%. Kitbag also host and manage online the stores, offline and online marketing, call centre systems and warehousing pick pack and despatch & returns processing for the following football clubs & sports …

Supplier Profile: dotMailer

… packages, each with differing levels of features, support and cost – and all based around the same, incredibly easy-to-use platform. Browse and choose the package that best fits your level of needs, then call us on 020 8662 2762 to find out more.

Job: Director of E-Commerce Strategy

… in ecommerce, marketing, merchandising, or operations) Deep understanding of customer touch points (store, call centre, web, mobile, kiosk, catalogue) Experience in retail, CPG or X-Channel experience Implementation …