Background in tech PR agencies working across brands including Ricoh, Philips Semiconductors etc. Moved client-side RightNow in January 2004 to head up communications across EMEA & APAC.
… reviews and online communities, shoppers can often get all the information they need with a quick search or two.
Beyond this, RightNow's study also provided the following insights:
Chat is popular with those who try it. Of the shoppers who use live …
… customer service activity online:
-) Interaction - For example technologies such as intelligent FAQs and virtual or real … , nGenera Customer Interaction Management, Parker Software, RightNow Technologies, Synthetix, Transversal.
You can download the …
… Bazaarvoice, Clicktools, Confirmit, Creative Virtual, Danesoft,
Globalpark, InQuira, Instantservice, iPerceptions, nGenera (Formerly
Talisma), Parker Software, RightNow Technologies, Synthetix, Transversal.
… Bazaarvoice, Clicktools, Confirmit, Creative Virtual, Danesoft, Globalpark, InQuira, Instantservice, iPerceptions, nGenera (Formerly Talisma), Parker Software, RightNow Technologies, Synthetix, Transversal
… debate featuring Microsoft, Oracle, Capgemini, RightNow, Salesforce.com, SAP and hosted … Technology For Marketing & Advertising is the UK’s only integrated marketing … together.
Its leading brands include Technology For Marketing & Advertising, Call Centre …
… Millennium Pharmaceuticals, Openwave, Red Hat, RightNow, Tellabs, Trilogy and Wily Technology.. Companies Greylock has funded in Israel include Imperva, PortAuthority, Red Bend, Siliquent Technologies, Aeroscout, Camero, MySuprmarket.com, Celeno and Zend …
… profiled offer services including virtual agent technology, live chat, email management systems and … (Timpani)
Microsoft (ASA)
Parker Software (WhosOn)
RightNow
Synthetix (SmartAgent)
Talisma
Transversal
Trinicom
The …
… software.
Benefits of 'e-service' technologies include:
A reduction in customer … LivePerson, Microsoft ASA, Parker Software, RightNow, Synthetix, Talisma, Transversal and Trinicom … hygiene factor" rather than just technology which can give them a …
… .uk
London, November 29, 2006; Technology For Marketing, the UK’s … implementation of marketing-related & CRM technology and interactive advertising solutions within … Capscan, Frontrange, IPT Services, QAS, RightNow Technologies, Sage, SAS and smartFOCUS …
… service tools include virtual interactive assistants, bot technology, intelligent FAQs, knowledge management and email response … eLoyalty, Emailcenter, KANA, Liveperson, Parker Software, RightNow Technologies (UK), Synthetix, Transversal and Trinicom.
…
… www.egain.com/
Atmyside - http://www.atmyside.com/
RightNow Technologies - http://www.rightnow.com/
Whoson - http://www.whoson.com/
Merlin Information Systems - http://www.misgl.com/ …
… Thus.net, Transversal, Synthetix, Creative Virtual, RightNow
Agenda:
1. What are the key … What metrics exist?
3. What other technological solutions other than phone, fax, … handled by automated response - Bot technologies for example. What savings can …
