This page pulls together content across the site relating to online customer service.

Scroll down the page to see what we have on online customer service in the various site sections, or use the Contents menu on the left to jump straight to the most relevant section.

Most recent reports on Online Customer Service:

Customer Experience Statistics

Customer Experience Statistics November, 2009

The Customer Experience Statistics document is one of 11 individual downloads that make up Econsultancy’s popular Internet Statistics Compendium, a comprehensive compilation of statistics and online market research with data, facts, charts and figures that are essential to understanding the marketplace as a whole.

The Innovation Report

The Innovation Report October, 2009

Download our Innovation Report to see examples of cutting edge tactics and innovative business models across the whole range of digital marketing disciplines, including online advertising, mobile, social media, and search. Companies featured in this report include Kiva, Lastminute.com, Dell and Photobox.

Internet Statistics Compendium 2009

Internet Statistics Compendium 2009 October, 2009

A compilation of internet statistics and online market research with data, facts, charts and figures. Updated monthly, this comprehensive report contains thousands of stats and is a huge time-saver for presentations and reports.

What’s the value of “social media” for retailers online?

What’s the value of “social media” for retailers online? June, 2009

36-slide PowerPoint presentation from Econsultancy CEO Ashley Friedlein looking at the business case for what value 'social media' online can deliver to retailers.

Online Customer Service Buyer's Guide 2009

Online Customer Service Buyer's Guide 2009 March, 2009

An invaluable resource for those investigating the market for online customer service and online surveys, with profiles of leading vendors, the latest market trends and tips and pitfalls for buyers.

View all of our reports in Online Customer Service (14)

Upcoming Training on Online Customer Service:

CourseDateLocationStatus
Online Reputation Management (2009-11-10, Econsultancy London, London, United Kingdom)10 Nov 2009London1 places left
Customer Experience (2009-11-11, Econsultancy London, London, United Kingdom)11 Nov 2009LondonSold out

View all of our Online Customer Service Training (2)

Upcoming events on Online Customer Service:

EventDateLocationStatus
Online Marketing Masterclasses 200918 Nov 2009LondonPlaces available
Online Customer Service Forum4 Dec 2009London9 places left

View all of our Online Customer Service events (2)

View All Econsultancy Members who specialize in Online Customer Service (121)

Moty  Zaquine

Moty Zaquine

PPC DIRECTOR at Agent Interactive

Felipe Agne

Felipe Agne

Supervisor at MIX-USE

Wojciech Brzosko

Wojciech Brzosko

Partner manager at Livechat Software S.A.

DAVID FURST

DAVID FURST

MANAGING DIRECTOR at SKINLIGHT COSMETICS LTD

Gerry Stoyanova

Gerry Stoyanova

student at CCCU

Most recently listed suppliers offering Online Customer Service products/services:

NameProfile levelDescriptionBased in

Livechat Software S.A.

Basic Profile
Bronze
LIVECHAT Software - the independent Software Ve... Poland

Artificial Solutions

Basic Profile
Bronze
Artificial Solutions provides solutions, techno... Spain

Yard Associates

Yard Associates
Full Profile
Gold
Yard Associates are an independent Digital Agency offering impartial expertise across a number of key online performance criteria. We offer combined expertise in online analytics, web re-design, a... United Kingdom

Cogiva

Basic Profile
Bronze
The Mission? to inspire, entertain, motivate, e... United Kingdom

Plebble Systems

Basic Profile
Silver
Bespoke stakeholder engagement systems Plebble... Hants, United Kingdom

View ALL suppliers who specialise in Online Customer Service (24)