This page pulls together content across the site relating to online customer service.
Contents
Scroll down the page to see what we have on online customer service in the various site sections, or use the Contents menu on the left to jump straight to the most relevant section.
Most recent reports on Online Customer Service:
What’s the value of “social media” for retailers online? June, 2009
36-slide PowerPoint presentation from Econsultancy CEO Ashley Friedlein looking at the business case for what value 'social media' online can deliver to retailers.
Internet Statistics Compendium 2009 May, 2009
A comprehensive compilation of internet statistics and online market research with data, facts, charts and figures. This report is updated on a monthly basis. Our latest version contains numerous updates including new data on e-commerce, social ...
Online Customer Service Buyer's Guide 2009 March, 2009
About this Guide This guide is aimed at organisations who are investigating the online customer service (OCS) market. Details about the various trends and issues within the sector can be found, as well as advice on how to select a customer ser...
Social Commerce Report 2007 July, 2007
About this Guide This report, sponsored by Bazaarvoice, is based on an online survey of more than 800 respondents carried out in June and July 2007. http://www.bazaarvoice.co.uk Put simply, social commerce is about customers having the means...
Online Customer Service Solutions Buyer's Guide 2007 May, 2007
Overview Author: Linus Gregoriadis [Head of Research, Econsultancy] Structure: 139 pages 8 sections 12 vendor profiles Market value and trends SWOT analysis Return on investment benefits Tips and pitfalls for buyers At-a-glance mat...
Upcoming events on Online Customer Service:
| Event | Date | Location | Status |
|---|---|---|---|
| Econsultancy's Peer Summit | 8 Oct 2009 | New York | Places available |
| Online Marketing Masterclass 2009 | 18 Nov 2009 | London | Places available |
Most recent blog posts on Online Customer Service:
- When Twitter met Yammer, 6 Jul 2009
- Gaining equity in your site through improved user experience, 6 Jul 2009
- Q&A: Craig Newmark, Founder of craigslist, 23 Jun 2009
- Apple's customer service fail, 18 Jun 2009
- Q&A: Kodak's Jeffrey Hayzlett on Twankers and Kodak's social media presence, 17 Jun 2009
View all of our Blog Articles in Online Customer Service (155)
View All Econsultancy Members who specialize in Online Customer Service (80)
Barbara Moyer
goverment worker at BEST INFO MASTER
im a goverment worker who love to deal with people
justin palmer
Consultant at Palmer Web Marketing
Currently Justin Palmer is the eCommerce and Internet Marketing manager for C28 Christian stores, a fast growing apparel retailer. Sinc...
Tom Cape
Managing Director at Capablue Ltd
Capablue's team of consultants have significant experience working across television and media, retail and e-Commerce, digital media management, o...
David Law
Social Media Optimiser at Bigmouthmedia
I work in social media and online PR at bigmouthmedia, helping clients listen to and engage with their customers. Recently graduated from Napier Un...
Most recently listed suppliers offering Online Customer Service products/services:
| Name | Profile level | Description | Based in |
|---|---|---|---|
|
Full Profile Gold |
Yard Associates are an independent Digital Agency offering impartial expertise across a number of key online performance criteria. We offer combined expertise in online analytics, web re-design, a... | United Kingdom |
|
Basic Profile Bronze |
The Mission? to inspire, entertain, motivate, e... | United Kingdom | |
|
Basic Profile Silver |
Bespoke stakeholder engagement systems Plebble... | Hants, United Kingdom | |
|
Basic Profile Bronze |
Excitation is a Microsoft Gold Partner speciali... | United Kingdom | |
|
Basic Profile Bronze |
to provide financial software and financial sol... | ADYAR, , India |
View ALL suppliers who specialise in Online Customer Service (23)
