This page pulls together content across the site relating to online customer service.
Contents
Scroll down the page to see what we have on online customer service in the various site sections, or use the Contents menu on the left to jump straight to the most relevant section.
Most recent reports on Online Customer Service:
Internet Statistics Compendium 2010 February, 2010
A compilation of internet statistics and online market research with data, facts, charts and figures. Updated monthly, this comprehensive report contains thousands of stats and is a huge time-saver for presentations and reports.
Customer Experience Statistics February, 2010
The Customer Experience Statistics document is one of 11 individual downloads that make up Econsultancy’s popular Internet Statistics Compendium, a comprehensive compilation of statistics and online market research with data, facts, charts and figures that are essential to understanding the marketplace as a whole.
Customer Engagement Report 2010 December, 2009
This is the fourth annual Customer Engagement Report, published by Econsultancy in association with cScape. This is the most comprehensive and influential report available on customer engagement, based on a survey of more than 1,000 companies and agencies. Companies can benchmark their customer engagement strategies and tactics, and see how others are adapting to changing customer behaviour and increased use of social media and the mobile channel.
The Innovation Report October, 2009
Download our Innovation Report to see examples of cutting edge tactics and innovative business models across the whole range of digital marketing disciplines, including online advertising, mobile, social media, and search. Companies featured in this report include Kiva, Lastminute.com, Dell and Photobox.
What’s the value of “social media” for retailers online? June, 2009
36-slide PowerPoint presentation from Econsultancy CEO Ashley Friedlein looking at the business case for what value 'social media' online can deliver to retailers.
Upcoming events on Online Customer Service:
| Event | Date | Location | Status |
|---|---|---|---|
| Online Customer Service Roundtable | 21 May 2010 | London | Places available |
| The Future of Digital Marketing 2010 | 16 Jun 2010 | London | Places available |
Most recent blog posts on Online Customer Service:
- Work in Human Resources? Know digital? Think again..., 11 Mar 2010
- Twitter's 50m daily tweets and what they mean for brand marketers, 23 Feb 2010
- Are multichannel retailers providing a better customer experience? , 22 Feb 2010
- Five areas businesses spend too much or too little, 19 Feb 2010
- Kevin Smith and Southwest: when should companies avoid the "social media sorry"?, 17 Feb 2010
View all of our Blog Articles in Online Customer Service (211)
View All Econsultancy Members who specialize in Online Customer Service (171)
Patrick willemarck
CEO at Dialog Solutions
25 years in advertising with companies like Y&R, Lowe, Bozell, Grey.Wrote award winning book in belgium "Innover pour durer" Started new compan...
Asad Khan
VP of Business Development at 360logica software testing services
We offer wide range of testing solutions to customer based on domain, technology and business solutions. Our experienced Professional believes in ...
Most recently listed suppliers offering Online Customer Service products/services:
| Name | Profile level | Description | Based in |
|---|---|---|---|
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Full Profile Silver |
We design, develop, integrate and maintain custom web applications for entrepreneurs and SMEs. We have delivered both self-contained e-business systems and business-process optimization tools. The ... | Poland |
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Basic Profile Bronze |
SERVICE PLUSg3 is the premier customer service ... | United States | |
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Basic Profile Bronze |
LIVECHAT Software - the independent Software Ve... | Poland | |
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Basic Profile Bronze |
Artificial Solutions provides solutions, techno... | Spain | |
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Full Profile Gold |
Yard Associates are an independent Digital Agency offering impartial expertise across a number of key online performance criteria. We offer combined expertise in online analytics, web re-design, a... | Cardiff, United Kingdom |
View ALL suppliers who specialise in Online Customer Service (20)
