This page pulls together content across the site relating to online customer service.
Scroll down the page to see what we have on online customer service in the various site sections, or use the Contents menu on the left to jump straight to the most relevant section.
Most recent reports on Online Customer Service:
Customer Experience Statistics November, 2009
The Customer Experience Statistics document is one of 11 individual downloads that make up Econsultancy’s popular Internet Statistics Compendium, a comprehensive compilation of statistics and online market research with data, facts, charts and figures that are essential to understanding the marketplace as a whole.
The Innovation Report October, 2009
Download our Innovation Report to see examples of cutting edge tactics and innovative business models across the whole range of digital marketing disciplines, including online advertising, mobile, social media, and search. Companies featured in this report include Kiva, Lastminute.com, Dell and Photobox.
Internet Statistics Compendium 2009 October, 2009
A compilation of internet statistics and online market research with data, facts, charts and figures. Updated monthly, this comprehensive report contains thousands of stats and is a huge time-saver for presentations and reports.
What’s the value of “social media” for retailers online? June, 2009
36-slide PowerPoint presentation from Econsultancy CEO Ashley Friedlein looking at the business case for what value 'social media' online can deliver to retailers.
Online Customer Service Buyer's Guide 2009 March, 2009
An invaluable resource for those investigating the market for online customer service and online surveys, with profiles of leading vendors, the latest market trends and tips and pitfalls for buyers.
Upcoming Training on Online Customer Service:
| Course | Date | Location | Status |
|---|---|---|---|
| Online Reputation Management (2009-11-10, Econsultancy London, London, United Kingdom) | 10 Nov 2009 | London | 1 places left |
| Customer Experience (2009-11-11, Econsultancy London, London, United Kingdom) | 11 Nov 2009 | London | Sold out |
Upcoming events on Online Customer Service:
| Event | Date | Location | Status |
|---|---|---|---|
| Online Marketing Masterclasses 2009 | 18 Nov 2009 | London | Places available |
| Online Customer Service Forum | 4 Dec 2009 | London | 9 places left |
Most recent blog posts on Online Customer Service:
- Q&A: Zappos' Jane Judd on customer loyalty, 4 Nov 2009
- Which etailers make it too hard to phone them? , 3 Nov 2009
- Case study: how to lose customers and destroy your brand, 30 Oct 2009
- The internet is not responsible for rude customer service, 29 Oct 2009
- Social media: the best and worst of 2009, 23 Oct 2009
View all of our Blog Articles in Online Customer Service (182)
Most recently listed suppliers offering Online Customer Service products/services:
| Name | Profile level | Description | Based in |
|---|---|---|---|
|
Basic Profile Bronze |
LIVECHAT Software - the independent Software Ve... | Poland | |
|
Basic Profile Bronze |
Artificial Solutions provides solutions, techno... | Spain | |
|
Full Profile Gold |
Yard Associates are an independent Digital Agency offering impartial expertise across a number of key online performance criteria. We offer combined expertise in online analytics, web re-design, a... | United Kingdom |
|
Basic Profile Bronze |
The Mission? to inspire, entertain, motivate, e... | United Kingdom | |
|
Basic Profile Silver |
Bespoke stakeholder engagement systems Plebble... | Hants, United Kingdom |
View ALL suppliers who specialise in Online Customer Service (24)
