Posts tagged with 'cut-off'

Christmas delivery: are online retailers managing customer expectations?

Thanks to a greater choice of delivery options, e-commerce sites are now able to keep selling closer to Christmas day, but are they being upfront about delivery times?

If, like me, shoppers have left their Christmas shopping to the last minute, then it's important for etailers to manage expectations and be clear whether or not orders will arrive on time.

This information can make the difference between making the sale or not, so how well are retailers communicating this to customers?