Posts tagged with 'deliveries and returns'
Deliveries and returns are an inescapable part of e-commerce, yet there are few accepted norms within the industry.
Delivery times and cost vary across retailers and product categories, and can have a major impact on a consumer’s purchase decision.
To find out what consumers expect from online retailers, UPS and comScore have published the findings of a survey of more than 3,000 US consumers.
Free and discounted shipping are cited as key factors, as are delivery timing and communication.