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Demographic shifts: a social media marketer's worst nightmare?

For digital marketers, understanding the audience a platform offers access to is crucial. After all, if you don't know who you will be reaching, it's all but impossible to craft messages and experiences that resonate.

The good news: digital channels are generally understood far better than their offline counterparts because users can be tracked far more comprehensively and accurately. The bad news: the make-up of digital channels can change, and sometimes quite rapidly. This is particularly true in social channels, where what's hot today is not hot tomorrow.

by Patricio Robles 05 February 2013 15:00pm 0 comments

Mark Cuban: Facebook's "search for revenue has severely devalued every brand's following"

2012 has been an interesting year for brand marketers active on Facebook. The world's social network went public and as a result, has more aggressively moved to monetize its massive audience. That in turn has introduced some new dynamics to the Facebook-brand relationship.

Recently, there has been a lot of buzz around changes Facebook has apparently made to its Edgerank algorithm. The theory: Facebook is making it more difficult for brands to reach their fans organically in an effort to promote use of its Promoted Posts ad product.

by Patricio Robles 14 November 2012 13:51pm 2 comments

Will Facebook's Page notifications silence Edgerank complaints?

In May, the world's largest social network went public in what was one of the most highly-anticipated IPOs in history. But, as Metallica might say, the soothing light at the end of Facebook's tunnel turned out to be a freight train. Thanks to an exorbitant valuation, exchange glitches and growing skepticism about Facebook's ability to make money, shares of Facebook stock, which was priced at $38, were quickly battered to the twenties, and then to the teens.

Facebook can't turn back the hands of time and redo its public debut, but it can convince Wall Street that it is going to make money and lots of it. And that's precisely what it has been focusing on since May.

by Patricio Robles 02 November 2012 12:38pm 1 comment

Facebook weaves tangled web with secret marketer tools

If a marketer mistakenly believes that its Facebook Page is a form of owned media, don't point the finger at Facebook. The company has reminded companies that their Facebook Pages and fans really belong to Facebook.

But marketers that still refuse to understand that their Facebook Pages don't belong to them, or don't want to think about the implications of this fact, are in for a rude awakening as Facebook weaves an increasingly tangled web with its efforts to turn marketer activity on its social network into cold hard cash.

by Patricio Robles 17 October 2012 16:00pm 1 comment

Facebook to charge brands for Offers

The famed economist Milton Friedman once explained that there's no such thing as a free lunch. But for brand marketers using social media to reach consumers, it seemed like Friedman's rule was a thing of the past.

That's because many of the world's most popular social platforms offered a plethora of marketing tools for the princely sum of, well, nothing.

by Patricio Robles 20 September 2012 21:07pm 4 comments

Consumers don't trust paid media: report

Brands are increasingly paying for 'Likes', followers and reviews, and despite the risks associated with this activity and the questionable efficacy of the tactic, there may be a logical reason for it.

That reason: according to Nielsen, consumers trust earned media, such as recommendations from friends and online reviews, far more than they do paid media.

by Patricio Robles 19 September 2012 17:32pm 2 comments

Are social and Facebook now SEO?

There has been a lot of talk over the past several years about the intersection of search and social. Many suggest that both will inevitably merge in a meaningful way, and there's good reason to believe they may be right.

But when it comes to SEO, just how big a role is social playing?

by Patricio Robles 23 August 2012 15:43pm 6 comments

Facebook's new enhanced post targeting: what brands need to know

If Facebook is going to keep brand marketers on its side, there's little argument that it's going to have to give them a greater level of insight into their Facebook audiences and campaigns. And when it comes to engaging with all those people who 'like' a particular brand, Facebook is going to have to give marketers a greater level of control.

It appears to be doing just that with new enhanced post targeting functionality that is being rolled out to Facebook Page admins.

by Patricio Robles 02 August 2012 15:24pm 3 comments

Facebook and its changing metrics

Brand marketers may 'like' Facebook, but the world's largest social network has created numerous challenges. ROI is often hard to find; Facebook says it can take a year to produce. And despite the promise, certain kinds of initiatives may simply not work.

Now that it's a publicly-traded company, Facebook is under even greater pressure to live up to its valuation, which currently reflects the fact that investors believe the social network has significant room to grow. To deliver the necessary growth, it has to find ways to convince marketers that it's a productive marketing platform.

Unfortunately for everyone involved, that may not be easy, and it may create big headaches.

by Patricio Robles 20 July 2012 21:18pm 3 comments

Does Facebook work for marketers? comScore says yes

Since going public in what may be remembered as one of biggest IPO disasters ever, Facebook has come under fire as industry observers question the efficacy of its ad offerings.