Posts tagged with 'listening review'
In the realm of social media, the word 'listening' surfaces frequently. Thanks to sites like Facebook and Twitter, companies have an ability to listen to what consumers are saying about them in ways never before possible.
But when it comes to social media marketing, many businesses pay lip service to listening and instead focus their actions on words like 'conversation' and 'engagement', which are more exciting.
One global brand, however, is working to ensure that social media activities don't exclude the passive act of listening, and it's doing it in a big way.