mobile commerce | Internet Marketing Blog

Mobile checkouts: which of the top 20 retailers have upgraded in the past year?

This time last year I looked at the mobile sites for the UK’s top 20 retailers to see which offered the best checkout process.

I found that there were a number of common flaws, such as forced registration, but in general the standard was quite high.

However I was also surprised to see that eight of the retailers were still relying on desktop sites.

As 12 months has now passed I thought it would be interesting to see whether the situation had changed at all and find out which retailers have made an effort to upgrade their sites.

by David Moth 05 June 2013 10:42am 4 comments

Just 13% of people are happy to store credit card details on smartphones

Only 13% of consumers would be happy to store their credit card details on their smartphone, according to a new survey from The Logic Group.

The report again highlights the consumer mistrust of mobile technology, as only 30% of consumers trust major retailers to keep their personal information safe.

This is potentially a huge problem for online retailers as offering to store card details is seen as a way of improving the mobile checkout process and encouraging repeat purchases.

Furthermore, only a third of consumers said that they would be happy for their mobile to house their loyalty cards.

by David Moth 30 May 2013 11:25am 1 comment

Eight brilliant mobile product pages

There is no exact template for designing mobile product pages as the small screen size means its up to each retailer to work out which features are most important for their customers.

On an ecommerce site you can afford to squeeze in almost any feature you want but on a smartphone you need to be more selective.

Even so there are a number of tools and functions that nearly all mobile sites should include, mainly because users expect to see them so leaving them out will damage the UX.

So with this in mind, here are eight examples of great mobile commerce product pages. All of them have flaws but also have features that are worth considering for your own mobile site.

by David Moth 28 May 2013 15:27pm 4 comments

11 ways to improve the navigation on your mobile site

Navigation is central to the mobile user experience as visitors want to be able to find what they’re looking for or browse your wares with little fuss.

If they have to struggle with confusing menu options and numerous barriers then they’ll become frustrated and jump ship to one of your competitors.

A new report investigating consumer opinions of mobile commerce has found that there is still a perception that the mobile web offers a poor user experience.

More than a third (37%) of respondents in the EPiServer survey agreed that many mobile websites are difficult to navigate, an increase from 32% in 2011.

With this in mind, here are 11 tips for improving mobile web navigation...

by David Moth 20 May 2013 11:05am 15 comments

10 interesting digital marketing stats we've seen this week

Here are some of the most interesting digital marketing stats we've seen this week.

Stats include website personalisation, email marketing, mobile paid search, mobile commerce among young men, online video and Samsung's growing popularity among Europeans.

For more digital marketing stats, check out our Internet Statistics Compendium.

by David Moth 26 April 2013 11:33am 0 comments

Five good and five bad examples of click-to-call mobile CTAs

Local search has the potential to be an important customer acquisition tool for brick-and-mortar businesses, as a recent study found that 43% of all Google searches have local intent.

Furthermore, Google’s Mobile Movement Study shows that 61% of mobile users call after a local business search.

So it’s really important that shops, restaurants and hotels are optimising mobile landing pages correctly or the chances are they’re missing out on potential sales and bookings.

This obviously starts with creating a mobile site in the first place, but the finer details include a noticeable click-to-call button that makes it easy for customers to get in touch.

by David Moth 23 April 2013 12:04pm 5 comments

10 more examples of brands that have adopted responsive design

Responsive design has proven to be one of the key digital trends of 2013 and is certainly one of the most popular topics on the Econsultancy blog.

The potential benefits of going responsive are obvious and we’ve previously highlighted several examples of ecommerce brands that have seen immediate rewards from adopting the technology.

However it does also need to be noted that building a responsive design requires a great deal of investment and isn’t necessarily the perfect solution for all site owners, particularly when you take into account the problems it causes with advertisers.

Nonetheless, there has been a steady trickle of brands launching new responsive sits in the past few months so I thought it would be useful to compile a list of 10 notable examples.

by David Moth 23 April 2013 11:01am 5 comments

What do shoppers actually want from a mobile experience?

Much has been said about mobile over the years. Every marketer, brand manager or head of multichannel knows that it’s key to capturing customers on the move.

Over the years, retailers in particular have been developing and re-developing their mobile channels in an attempt to provide as quick and seamless an experience as possible.

But what is it that shoppers actually want from a mobile experience?

Once every six months we ask a group of shoppers to assess a selection of the top rated retail apps and mobile sites on the market, telling us what they like and what they don’t like throughout the mobile shopping customer journey.

by Derek Eccleston 22 April 2013 12:41pm 3 comments

ASOS's new mobile site is usable but unspectacular

New mobile sites are normally a big deal for ecommerce retailers, but ASOS recently updated its m-commerce store without the need for any fanfare.

I can’t find any official announcements about the redesign other than a tweet from director James Hart.

ASOS has been one of the major success stories in ecommerce and we frequently highlight its services and innovations as examples of industry best practice.

And as we previously reviewed the company’s first mobile site back in 2010 it seems a good time to revisit the site and see how it’s changed, so I took it for a test run using my Samsung Galaxy S2...

by David Moth 22 April 2013 09:05am 4 comments