Posts tagged with 'stats'
More online retailers are now beginning to offer more flexibility in their delivery options, such as next-day and Saturday delivery.
According to the new E-commerce Retail Delivery Report from Snow Valley, 64% of the retailers studied provide choices for customers about when the delivery
would arrive.
However, a lot of online retailers still have some way to go to offer the kind of flexibility that online shoppers would like.
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by Graham Charlton
25 January 2010 14:12pm
1 comment
Here's a selection of recent customer experience related stats, taken from a range of sources, including Econsultancy's Customer Experience Statistics document, which forms part of the Internet Statistics Compendium, and other reports...
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by Graham Charlton
22 January 2010 09:28am
1 comment
A new study has found several barriers to mainstream adoption of mobile internet, finding that 76% of UK mobile users don't access the internet through their phones.
This is the finding of the six month Brandheld study by Essential Research. Barriers to adoption include handset limitations, perceived costs of mobile internet use, and the complexity of the technology.
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by Graham Charlton
22 January 2010 09:04am
0 comments
Retail has been hard business in this recession, but over the 2009 holiday season, there were many winners, and those companies that learned how to listen and serve their customers online reached well deserved sales figures.
Traditional retailers have worked hard to compete with online brands on price and consumer satisfaction. And while they may not have reached their goals just yet, they are getting closer. According to a new survey from RIS and IHL Group, many retailers are focusing on improving their cross-channel capabilities in 2010. And if there's a lesson from 2009, it's that those retailers that don't keep up in digital will fall behind in sales goals overall.
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by Meghan Keane
21 January 2010 20:47pm
1 comment
For those hoping for an advertising rebound in 2010, Interpublic's Magna has some disheartening news. The trend tracking company expects ad spend to sink this quarter and rebound thereafter. But that means growth will remain stagnant for 2010. And after two miserable years for the ad market, that is not good news.
But on the bright side, this is a positive revision of the company's previous numbers.
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by Meghan Keane
20 January 2010 00:19am
0 comments
Online telephone company Skype has been making headlines today for its impressive growth over the last year. According to new research from TeleGeography, Skype now accounts for 12% of all long distance calls.
But is the company eating its competitors' lunches or growing the telephony market? Signs point to the latter. But that doesn't mean long distance carriers have less to worry about.
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by Meghan Keane
19 January 2010 22:18pm
2 comments
Consumers will spend $6.2 billion this year on mobile
apps, downloading 4.5 billion times from app stores. Yet eight out of 10 app downloads won't be sold at all, but rather be free to end users. Advertising and marketing will close the revenue gap.
These findings come from Gartner, which forecasts worldwide mobile
app downloads will exceed 21.6 billion by 2013. Free
downloads will account for 82 per cent of all downloads this year, 87 per cent three years hence.
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by Rebecca Lieb
19 January 2010 19:52pm
1 comment
According to a report released last week, the 100 top online retailers in the US sent an average of 132 promotional emails to each of their subscribers.
Perhaps this is a tactic that is working for some of these retailers, but surely by sending so many emails, retailers run the risk of damaging the relationship built up with a customer...
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by Graham Charlton
18 January 2010 09:06am
2 comments
Now it's a few weeks after Christmas, a few more stats on sales figures over the festive period have been released by various retailers and research firms.
Predictions for e-commerce sales were generally rosy in the run up to Christmas, and this seems to have been the case so far...
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by Graham Charlton
15 January 2010 09:34am
3 comments
Smartphones have been getting lots of attention lately what with Google's introduction of the Nexus One and all the ballyhooing going on over at CES this week. The world is seemingly poised for yet another "year of mobile" (I'm losing count, but it seems as if that scorecard is well into its second decade). So what are the opportunities? Where are the changes?
A new Questus study sponsored by AOL and Universal McCann takes the temperature of 1,800 smartphone users - because if any audience is not only receptive to, but equipped for mobile marketing messaging, it's very obviously these technology early adopters.
The findings? Heartening, but hardly earthshaking. Herewidth, some of the findings:
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by Rebecca Lieb
08 January 2010 17:37pm
11 comments
