Digital Marketing Blog

ASOS launches new virtual fitting tool in bid to reduce returns

Product returns are a major problem for online retailers as each unwanted order obviously incurs a cost, which then raises the dilemma of who is to pay for postage.

Passing the cost onto customers is certain to put people off ordering again in future, but absorbing the cost might not be feasible for all businesses.

Ideally retailers should try and reduce the need to return items in the first place, and we’ve previously written about a shoe fitting app that reduced fit-related returns by 23%.

Now ASOS has launched a new tool, Virtusize, that has the potential to achieve an even greater rate of success, as it has already proven to reduce fit-related returns by up to 50% on other ecommerce sites.

by David Moth 13 May 2013 09:31am 4 comments

Report: Australia's tech startup ecosystem worth more than $100bn

Google and PricewaterhouseCoopers are predicting that Australian tech businesses will be worth $109 billion by 2023, employing 500,000 people and contributing as much to the Australian economy as the retail and education sectors.

The new report, Startup Economy, examines the current state of Australia’s technology sector and looks at how this can be nourished to build a strong tech industry for the country, an area that's increasingly under scrutiny due to the positive effects it can bring.

by Claire Brinkley 12 May 2013 23:30pm 1 comment

Social media lessons from Coca-Cola, Starbucks, and Delta

Are you missing a critical social media KPI?

'Social media disconnects', or when consumers unfriend/unlike or unfollow as a result of a social media marketing initiative or campaign, isn't a term in many marketers' vocabulary.

Perhaps it's time for that to change.

by Kevin Lee 10 May 2013 16:15pm 0 comments

This week's finest digital marketing infographic

Taobao is China’s largest online shopping platform and today is its 10th birthday, so what better way to commemorate the occasion than an infographic?

According to the stats, in 2013 the Chinese are expected to spend more than £177 billion shopping online making it the world’s largest ecommerce market.

And despite the fact that internet penetration is just 40% in China, the country’s online population is still 242 million people.

For more information on this topic check out our Digital Market Landscape Report which focuses on the emerging market in China, or read our interview with Net Media Planet on how European businesses should approach paid search in the country.

by David Moth 10 May 2013 14:50pm 3 comments

10 interesting digital marketing stats we've seen this week

Here are some of the most interesting digital marketing stats we've seen this week.

Stats include UK adspend, barriers to optimization, the digital jobs market, social logins in ecommerce, mobile adspend and the increasing amount of time spent online by US consumers.

For more digital marketing stats, check out our Internet Statistics Compendium.

by David Moth 10 May 2013 11:31am 2 comments

70+ epic ecommerce best practice tips, stats, blog posts and more

After this post rounding up some of our case studies, articles and reports on social media, I thought I'd steal Andrew Warren Payne's idea and do the same for ecommerce.

We have written a lot on ecommerce since the blog launched, but here are 70 or so of the our best practice tips, interviews with ecommerce folk, stats, and reports from the past year or so.

Hope you find this useful...

by Graham Charlton 10 May 2013 10:45am 5 comments

Content management systems are failing to deliver on brand expectations: report

Just 38% of businesses believe that their content management system (CMS) helps to deliver a brand-enhancing digital presence, according to the latest Econsultancy/Adobe Quarterly Digital Intelligence Briefing.

The report also shows that nearly all (87%) respondents stated that a CMS should help them to improve user and customer engagement, while 78% said it should help to build the brand though positive experiences.

But despite a widespread grasp of the fundamental role played by a CMS in delivering great experiences, the reality is that all too often the technology is actually the problem rather than the solution.

The report, entitled ‘From Content Management to Customer Experience Management’, is based on a web content management survey of more than 1,000 business professionals spanning marketing, web development and other business departments, carried out in March 2013.

by David Moth 10 May 2013 10:28am 0 comments

Google is showing more news results within searches

Often when you perform a search, Google will incorporate current relevant news stories within the search engine results pages under the heading ‘News For’.

For sites that carry any sort of news, these news results are an excellent opportunity to increase search visibility and traffic.

by Marcus Tober 10 May 2013 09:58am 1 comment

How do you improve your perfect PPC account? Simultaneous positional testing

A well known and much discussed component of producing effective paid search campaign management is testing, with the ultimate aim of improving the performance of keywords towards a better ROI or a lower CPA.

There are a number of approaches to this that can be effective, though in my opinion we find there’s one specifically that provides real value for our clients.

by Luke Boudour 10 May 2013 09:38am 0 comments

Tips to enhance B2B digital strategies

When it comes to the B2B realm, the word “digital” is still considered a bit taboo. A good majority of B2B companies have yet to totally integrate digital strategies into their overarching marketing efforts.

Don’t get me wrong—some in the B2B sector really get it, such as Dell, American Express, GE, among others.

But why is it that so many B2B executives feel that digital marketing won’t help them take their business to new levels?

by Natalie Dold 10 May 2013 06:33am 1 comment