| Name | Alexander Vlcko |
|---|---|
| Job Title | Senior Marketing Specialist - eCare |
| Organisation | T-Mobile Slovakia |
| Member Since | 26 Mar 2010 |
| Areas of Expertise | Online Customer Service |
About Me
- Senior Marketing Specialist - eCare, T-Mobile Slovakia (design and implementation of new eCare portal, shift of customers from traditional care channels to web portal)
- Senior Marketing Specialist - Customer Retention, T-Mobile Slovakia (propositions aimed at retention / win-back of customers, implementation of churn-prevention mechanisms)
- Fellow Assistant to CEO, T-Mobile Slovakia (management of EMB meetings, planning of Management Summits with top management, communication with shareholder reps)
- Audit Analyst, PricewaterhouseCoopers Slovakia (auditing of various areas, reporting, communication with clients' representatives)
Education and Qualifications
- CIM Professional Certificate in Marketing, Marketing Academy Budapest, Hungary
- Erasmus Certificate in International Management, University of Nijmegen, The Netherlands
- MA in Enterprise Computer Systems in Business, University of Economics, Slovakia
