Alison Michalk

Name	Alison Michalk
Job Title	Director
Organisation	Quiip
Member Level	Silver
Member Since	20 Jun 2012
Areas of Expertise	Online Copywriting, Online Customer Service, Social Media, Community Management, Strategy and Planning
Contact Details	Email: Telephone: 61410604692 Address: Lvl 6, 69 Reservoir St, Surry Hills, 2010, Australia

About Me

I'm an econsultancy trainer and Director & Founder of Quiip - an Australian-based business offering professional community management services. We are Australia's leading community management company, specialising in handling difficult & sensitive issues to minimise risk and maximise engagement.

My specialties include online community management, governance and engagement, and UGC moderation. I am actively passionate about online communities - I founded one of the world's first online community managers' conferences (#swarmconf) in 2011 and I convene the Australian CM Roundtables.

I've been featured in a number of whitepapers (the ReadWriteWeb Guide to Community Management, Communities of Purpose and 60 Insights from Experienced Community Managers) and have spoken at Parliament House Canberra, the Australian Museum's Innovation Sessions and guest lectured at Sydney's Ad School.

I blog about community management at quiip.com.au/blog and I'm the Australian Instructor for the Pillar Summit, a world-class community management course.