|Member Since||20 Jun 2012|
|Areas of Expertise||Online Copywriting, Online Customer Service, Social Media, Community Management, Strategy and Planning|
Address: Lvl 6, 69 Reservoir St, Surry Hills, 2010, Australia
I'm an econsultancy trainer and Director & Founder of Quiip - an Australian-based business offering professional community management services. We are Australia's leading community management company, specialising in handling difficult & sensitive issues to minimise risk and maximise engagement.
My specialties include online community management, governance and engagement, and UGC moderation. I am actively passionate about online communities - I founded one of the world's first online community managers' conferences (#swarmconf) in 2011 and I convene the Australian CM Roundtables.
I've been featured in a number of whitepapers (the ReadWriteWeb Guide to Community Management, Communities of Purpose and 60 Insights from Experienced Community Managers) and have spoken at Parliament House Canberra, the Australian Museum's Innovation Sessions and guest lectured at Sydney's Ad School.
I blog about community management at quiip.com.au/blog and I'm the Australian Instructor for the Pillar Summit, a world-class community management course.
Blog comments by Alison Michalk
- Lego: great online strategy, but what about social?, 18 Jul 2012