|Member Since||12 Apr 2012|
|Areas of Expertise||Content Marketing and Strategy, E-commerce, Online Customer Service, Conversion Rate Optimization, Customer Experience|
Email:Telephone: 01403 588048
I am the Chief Executive of Yomdel, an innovative business that helps organisations and their customers connect online via its “Really Useful Chat” to increase e-commerce ROI, boost customer satisfaction and grow online revenue. Community is at the heart of Yomdel.
Yomdel members benefit not only from close engagement with ourselves but also have the ability to share best practice, seek advice and solutions from others. Yomdel, together with its members, will set new standards in digital customer services and online ecommerce engagements.
As a senior media and publishing executive, I have more than 25 years' experience in the UK and internationally in B2B and B2C online services, multimedia, news wires, newspapers and magazines. I am a catalyst for change and effective at motivating and directing senior teams through a pragmatic and hands on approach. I stand by high standards of professionalism, trust and integrity and work in an engaging and consultative style that can be adapted across different business sectors and internal departments.