|Job Title||Customer Experience Manager|
|Member Since||17 Feb 2010|
|Areas of Expertise||B2B Marketing, E-commerce, Multichannel Marketing, Online Advertising, User Experience and Usability|
My employer established itself as a credible, global leader of Next Generation: Business Telecom 3.0 Services. From working in close partnership with many world leading brands and by leveraging our Adaptive Unified Communications Network, we have the experience to help organisations consistently deliver exceptional customer experiences, with market leading ROI.
In my unique hybrid role, spanning customer care, sales/marketing and operations, I manage the delivery of exceptional experiences to our clients and their customers', helping to remove the walls of separation that exist in almost every business.
My extensive experience and expertise, from both a technical and customer care perspective, along with my acute business acumen, provides the necessary skills to manage and improve a multitude of business processes across all customer touch points and communication channels