Emma Lowry

Name	Emma Lowry
Job Title	eCommerce Strategic Development Manager - Global
Organisation	Electrocomponents / RS Components
Member Since	19 Oct 2007
Areas of Expertise	B2B Marketing, E-commerce, Online Customer Service, Strategy and Planning, User Experience and Usability
Contact Details	Email:

About Me

Experienced eCommerce manager with proven track record in driving sales through optimising aquisition and retention activities. Includes online marketing and website development.

Previous roles have been primarily in customer services operations and sales which gives a solid background in understanding customers needs and perceptions throughout their end to end experience with a company, and the need for a true multichannel approach.

Career History

eCommerce Strategic Development Manager at Electrocomponents / RS components
From October 1, 2007 and still in this role.

Design and develop global sites to drive growth and loyalty through multichannel approach to online sales & service.

Online Proposition Manager at BT
From December 1, 2005 until September 30, 2007.

Responsible for online sales of BT Business SaaS products. Owned the end to end customer experience, from acquisition activities through to conversion and post purchase support.

Corporate Account Manager - Field at BT

Managed relationship with 30 high value customers, to drive sales and revenue growth of accounts.

Operations Manager at BT Wholesale

Customer services team leader at BT Retail