|Organisation||The People Academy, Inc.|
|Registered Since||30 Jan 2013|
|Areas of Expertise||Customer Experience|
It use to be that only widgets were commodities. Now it's everything. Honestly. What is the earth shattering customer experience difference between you and your competition. I know your answer. What do your customers say?
- Directed wellness facility start-up growing to $2.1M with exceptional market reputation
- Customer acquisition and relationship management for packaging facility increasing sales by 10%
- Enhanced patient intake process for medical agency reducing time to service by 15%
- Directed cultural change process for a 300 employee family-to-public acquisition
- Managed high growth 24/7 outbound call center from inception to 250 representatives
We need to move beyond the expectation and into the experience. It's not magic and sprinkles. It's the core of your business - Process and Performance.
Excelling at the core is what colors the customer’s white space and changes that expectation into an experience.
Helping color better is what we do well.
Let's talk . . .
Partner at The PEOPLE Academy, Inc.
Faculty at Berks Technical Insitute
Director of Operation at Body Zone Sports and Wellness Complex
Vice President at Kidsports International
Group Manager at Meridian Bank
Education and Qualifications
University of Pennsylvania
MS Organizational Dynamics