|Job Title||Customer Operations & CRM Manager|
|Registered Since||28 Mar 2009|
|Areas of Expertise||Ecommerce, Mobile, Online Customer Service, Community Management, User Experience and Usability|
15 years international senior management experience in Telecoms in UK, Europe & India
Designed and developed a customer centric & holistic model across multiple business units
Demonstrate a proven track record in delivering exceptional results within customer care
Implemented and improved customer services, CRM, customer loyalty & retention strategies
Skilled communicator & relationship-builder with excellent interpersonal & listening skills
Led & motivated international cross functional teams across varied cultures achieving key KPIs
Customer Operations & CRM Manager at Vyke
From June 1, 2011 and still in this role.
Head of Operations & customer services at Alpha Telecom
From April 2, 2006 until June 15, 2009.
Education and Qualifications
SDA Bocconi, Milan (MBA) 1994
Queen Mary & Westfield College, London Bsc. (Hons) Economics & History: 2:1