|Name||Walid Robert Norris|
|Job Title||Country Manager UK & Ireland|
|Member Since||1 May 2008|
|Areas of Expertise||Online Surveys & Research, Site Monitoring & Testing, Web Analytics|
Email:Telephone: +44(0)20 7681 4058
Walid Robert has over 6 years experience working in online marketing and customer centricity initiatives. With a focus on driving measurable sales, he has experience of both designing online strategy and the day-to-day challenges of running online campaigns in a multi-country environment. His areas of expertise include: Web Analytics, Community Marketing, Customer Retention, Online Campaign Management and the acclaimed Net Promoter Score methodology.
With a Bachelor of Commerce (Honours) in Business Commerce from The University of Birmingham’s Business School, Walid Robert started his career in Brussels at Sony Europe heading up the online and community marketing activities of Sony’s flagship entertainment robot products. He then moved to Sony Europe’s online store to design and implement the traffic generation and customer retention programmes. After a move to London, he worked as a management consultant at BMW Group focusing on online marketing and ecommerce.
Walid Robert is multilingual, native in English, French and Italian.
Blog comments by Walid Robert Norris
- The importance of uptime in e-commerce: survey, 9 Mar 2010
- Social Media: who can show us the real value?, 10 Dec 2009
- Social media measurement: a 10-step guide, 7 Dec 2009
Forum posts by Walid Robert Norris
- Web analytics and sales / customer database analysis, 29 Jul 2009