| Website | http://www.foviance.com/ |
|---|---|
| Member Level | Gold |
| Company / Organisation Type | Agency / Consultancy (Strategy / Management Consultancy) |
| Areas of Expertise | Accessibility, B2B Marketing, Online Customer Service, User Experience and Usability, Web Analytics |
| Industry Focus | Financial Services, Gaming & Gambling, Publishing, Media & Entertainment, Retail, Travel & Leisure |
| Address |
6th & 7th Floors 14 Bonhill Street London EC2A 4BX United Kingdom |
| Date Established | 1st January 2000 |
Description
Foviance is a leading cross-channel customer experience consultancy that helps some of the world’s best known global brands to deliver better customer experiences that drive improvements in customer satisfaction for increased customer loyalty and better financial performance.
Founded in 2000 and with a heritage in usability research and data analytics, Foviance delivers research and analytics-based consultancy to its clients about the effectiveness of their individual channels, such as mobile, web and call centre and how they combine in a cross-channel environment. For many clients, insight is provided not only in their home market, but also internationally through Foviance extensive alliance network.
Foviance engages with its customers wherever they are in their product lifecycle, and provides insight so they understand how to improve, create and deliver excellent customer experiences.
Foviance boasts 43 of the UK FTSE 100 companies among its client roster, including Barclays, BSkyB, and Sainsbury’s. In addition Foviance works with International brands such as AstraZeneca, Dell and Nokia. Foviance has offices in London and Shanghai.
For further information please visit: www.foviance.com
Reports featuring Foviance
- Multichannel Customer Experience Report, 4 Nov 2011
- Marketing Attribution Management Buyer's Guide, 31 May 2011
- User Experience Buyer's Guide 2011, 21 Feb 2011
- Multichannel Customer Experience Report 2010, 5 Nov 2010
- User Experience Buyer’s Guide 2009, 25 Jun 2009
- Usability and Accessibility Buyer's Guide 2008, 16 Jun 2008
- Usability & Accessibility Supplier Showcase January 2006, 26 Jan 2006
- Web Measurement and Analytics Solutions (2) Supplier Showcase December 2005, 8 Dec 2005
Supplier Showcases Foviance has presented at
- Usability & Accessibility Supplier Showcase, 26 Jan 2006
- Web Measurement and Analytics Solutions (2) Supplier Showcase, 8 Dec 2005
Events Foviance has sponsored
- JUMP 2010, 13 Oct 2010
Press Releases from Foviance
- 80 leading brands Twitter customer care accounts selected to establish a baseline in best practices. , 27 Mar 2012
- QR codes: impact on customer experience, 23 Mar 2012
- Former Digital Marketing Group CEO Ben Langdon joins Foviance as President , 5 Mar 2012
Blog comments by Foviance
- The growth of mobile commerce: infographic, Charlotte Wilberforce, 5 Apr 2012
