|Company / Organisation Type||Vendor / Technology Supplier|
|Areas of Expertise||Email Marketing, Mobile, Multichannel Marketing, Customer Experience|
|Industry Focus||Energy & Utilities, Government & Public Sector, Retail, Telecommunications|
|Number of Staff||16-30|
Cloud software for multi-channel marketing and customer experience management, across email, SMS, web, social and voice/IVR.
Able to automatically segment using CRM data, behaviour and geo-location, then personalise all outbound and inbound comms to improve customer experience, build loyalty and reduce churn.
Horizon lets you track and measure campaign success across all channels in one place, using a customer-centric (CRM) approach.
Our IVR voice automation is used by brands including Telefónica O2.
O2, Tesco Mobile, BT, E-On, Specsavers, Suffolk Constabulary, and Norfolk Constabulary
2010 ICT Excellence Awards (Best software-as-a-service)
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