|Date||4th December 2009 (1:00pm – 4:30pm)|
|Venue||Econsultancy London, London, United Kingdom|
|Duration||About 4 hours|
About the event
Due to client demand, and with many organisations focusing on Retention, Customer Experience and Customer Service, Econsultancy is running it’s third, 'client only', Online Customer Service (OCS) FORUM.
13:00 - 13.15 Coffee and networking
13.15 - 13.45 Welcome and introductions
13.45 - 14.15 Main discussion topic- as agreed with attendees
14.15 - 14.45 Attendee case study
14.45 - 15.30 Topic deep dive - a specific subject that requires deeper analysis
15.30 - 16.30 Round-up, next session items for discussion, close and networking
Who should attend?
Those involved in managing Customer Service (this session focused toward online) within their organisation and want to understand what issues, resolutions and trends exist in their and other verticals.
Nearest tube stations:
Farringdon (Circle, Metropolitan, Hammersmith & City) or Chancery Lane (Central Line)
If you’re attending for the first time, this session is free. Thereafter the fee is £395 excl. VAT
Peter Abraham - Econsultancy
Contact me if you'd like a copy of the last presentation and session output/findings.