|Date||24th February 2005 (1:00pm – 3:00pm)|
|Venue||Ludgate House, London, United Kingdom|
|Duration||About 2 hours|
|Cost||Included with Enterprise subscription|
About the event
Circa. 12 attendees, no journalists, no audience, no sponsors, chaired and facilitated by E-consultancy.
Littlewoods, Eurostar, Post Office, O2, esure, Orange, Thus.net, Transversal, Synthetix, Creative Virtual, RightNow
1. What are the key advantages of Online Customer Service solutions? What considerations need to be taken on-board when selecting a solution (large v small, off the shelf v bespoke, integration and inter-operability issues and ability to integrate with current client solutions).
2. How do you prove the value and measure the ROI of a OCS solution? What metrics exist?
3. What other technological solutions other than phone, fax, email, e-commerce, wireless communications, and VOIP can be handled by automated response - Bot technologies for example. What savings can be made from these technologies and do they really work in practice?
4. Questions from the attendees
To share knowledge, experiences, best practice and to network.
20 mins Arrive, Coffee and Registration
80 mins E-consultancy facilitates debate around key issues and trends
20 mins Follow up conversations / networking / close
+44 (0)20 7071 8612, peter @ e-consultancy.com (subject line 'Roundtable bookings')