Executive Director, Multi Channel at House of Fraser
24 March 2011 17:01pm
I am really keen to see live chat working well in a contact centre environment. Are there any client side people out there that would be willing to demo how their agents manage the customer interactions?
Happy to return the favour if I can or as appropriate
Please note - this is not an invitation to tender from software or service providers. Really - you will be ignored.
Technical Project Manager (MBA, MBCS, CITP, CEng) at Naxtech.com
24 March 2011 18:31pm
Although it may not be directly related to what you do I think you might find interesting how US-Robotics use Skype in their Support department as a replacement to the traditional call center setup. Have a look. I think you'll like it.
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