Measuring the User Experience on a Large Scale, written by Google UX Researchers
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Country Manager / UK & Ireland at UserZoom Limited
27 January 2011 15:26pm
The Researchers at Google have developed an excellent UX framework HEART: Happiness, Engagement, Adoption, Retention and Task Success
http://static.googleusercontent.com/external_content/untrusted_dlcp/research.google.com/en/us/pubs/archive/36299.pdf
Digital Marketing Manager at Great Ormond Street Hospital Children's Charity
17 February 2011 15:24pm
I thought the HEART framework was excellent - incredibly useful going into a major site build and something we're looking to incorporate into our activity as soon as possible.
Country Manager / UK & Ireland at UserZoom Limited
11 March 2011 12:07pm
Hi Rory, glad you liked it and are considering using the framework. For the task element of the framework Google use our solution UserZoom, let me know if you wish to utilise us also in the framework as more than happy to extend a special price to such an excellent charity as yours.