Online Marketer at UK third sector organisations
10 October 2012 13:12pm
Apologies if this isn't the appropriate forum. I'm hoping that there's an email marketer who might be able to shed some insight on a problem I'm having.
One of the email recipients to our newsletters is unable to see the links I send. She receives the plain text version of emails, and the URLs all seem to be removed. Her email address is @tiscali.co.uk.
All test emails look fine, and no one else complains, but it consistently happens to this vocal recipient.
Does anyone have any insight as to why this might be happening?
Managing Director at Occupi Digital
12 October 2012 11:10am
There are a few reasons why this could be happening but without seeing the email that the customer received I can't be exact.
It could be that the customer needs to add you to their safe senders list as the email client is stripping out what it considers malicious URLs.
It could be that the email client is appending code to the URL. I have seen this with Tiscali before where it messes up incoming URLs. There are some workarounds depending what the issue is.
19 October 2012 11:34am
Thanks so much Karen. It sounds like one of these could be the problem. I really appreciate the answer.
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