Recommended reports
State of Social Report 2011
Econsultancy's State of Social Report, produced in partnership with LBi and bigmouthmedia, is the most comprehensive study of its kind around the strategies, tactics and websites companies are using to harness social media for marketing, sales, customer service and other business objectives. The research, based on a survey of more than 1,000 companies, benchmarks budgets, resourcing, measurement and barriers to success ... plus much more.
JUMP Magazine: Issue two
JUMP is Econsultancy's multichannel magazine in support of the multichannel event, JUMP. In this second issue of JUMP Magazine we focus on a number of areas that will help you to join up your business, including why you should be using mobile coupons, content marketing in the multichannel age, 9 steps to multichannel success, and the benefits of an integrated customer service strategy.
CEO at Econsultancy
08 September 2004 10:24am
I was recently asked about interactive chat or customer service agent technology / service providers. Specifically I was asked whether I was aware of anyone other thanLivePerson.
I'm aware of a couple of others, but none that I know which have live implementations in the UK or really seem to compete in any meaningful way with LivePerson.
Surely there must be active competitors out there? Anyone know who they are? Anyone got any comments or insight in terms of interactive chat / online customer service solutions for the UK market?
CEO at Logan Tod & Co.
08 September 2004 12:18pm
We find that PHP Live! is a good alternative. http://www.phplivesupport.com is a good place to get it. We like this because it is robust, and you can modify the source code as required.
We now have one client with whom we have integrated PHPLive! with data from their CRM system to create a very useful application that does three things:
As you might imagine the application is dramatically improving site conversion!
Matthew TodLogan Tod & CoGarrick House26-27 Southampton St, Covent GardenLondon, WC2E 7RSEmail: Website: www.logantod.comCommercial Director at Synthetix Ltd
08 September 2004 13:35pm
Please have a look at www.synthetix.com . We have produced numerous Intelligent Agents for many clients. (BBC, Ford, Vauxhall, Egg etc) They are completetly customisable, and have proven their business case. PLease give me a call if you want more details. Anyway, have a chat with Sali online to see what you think.
Bus Dev at Site Intelligence
08 September 2004 13:48pm
Take a look at lingubot (www.kiwilogic.com) it’s much less offensive than a human interrupting your visit and far more manageable for large online clients.
Most of our clients couldn't manage a system that interacts with website visitors unless they set up a call center like office.
Rgds
Andrew