PeopleSoft Marketing has a whole lot of functionality which we've modified in implemetations to meet an organization's requirements.
For example, when sending out mail, in a mktg campaign, the organization required the sender's address to be a common e-mail id to which responders could revert. We added a provider group - which included the sender - with a mail id. The new mail id was displayed as sender's email id.
There are other customizations & configurations we did to meet requirements. These did not ask for too much of work because the underlying functionality is flexible enough to be modified to meet the requirements.
HTH.
- Hashim
____________________________________________
MOHAMED HASHIM
Hexaware- PeopleSoft
India Solution Center
4th Floor - Divyasree Towers
55 Bannerghatta Road
Bangalore 560076
Tel: 51297800 x 1166

On 17:29:24 27 January 2004 markpink wrote:
>Hi
>I'd like to know if anybody out there has experienced any
>issues with peoplesoft CRM. By this I mean issues with
>marketing processes (NOT technology issues) so for example
>- does peoplesoft require you to change the way you go to
>market?
>
>We're looking at doing some work for a client with
>Peoplesoft and i am just trying to prepare myself in
>advance - no other ulterior motive.
>
>Thanks
>
>Mark Pinkerton