We are in the process of specifying a web based - print application as opposed to a down loaded software that we currently provide our customers, thus allowing them to use our service. This is with a view to both our customers and us benefiting from the advantages of an on demand or web based application.

We currently support multiple branded printers through the provision of a driver support service in case of problems printing i.e printer specific drivers can searched for and downloaded.

My question: Is it possible to support our customers printers through a web based solution that provides a sinilar support facility for printers as opposed to the current system where drivers need to be downloaded by the customer.

Sonu Sayeed - Royal Mail / E-commerce

Hi Bjarne,

Many thanks for your reply. Just wanted to clarify as I might not have been clear in my query...

Royal Mail provide an online stamp solution that allows consumers (mainly small to one man show businesses) to print their own stamps directly onto labels or envelopes with some personalisation. Currently the application can only work if the customer downloads it and in addition, a driver for their printer if they require.

We plan on moving over to a solution where no download is required. So we'll host and serve the solution as an on demand or web based application. My question is: Can we also support consumers printers in the same way and not have them have to download a driver if they need it but through a similar on demand solution thus removing the need for them to download anything?

Hope this helps to clarify my query.

Regards
sonu