Recommended reports
Reducing Customer Struggle 2012
The Reducing Customer Struggle report, published by Econsultancy in association with Tealeaf, looks in-depth at the extent to which companies understand the overall online customer experience and the approaches or types of technology they use to identify issues and remedy them. The study also looks at which customer channels are most relevant for organizations and the relationship between online and offline business teams.
Multichannel Customer Experience Report
The second annual Multichannel Customer Experience Report, published by Econsultancy in association with Foviance, examines the extent to which organisations are committed to delivering an integrated customer experience. The report, based on a survey of businesses, looks at what the most 'mature' companies are doing diffferently. The findings from an accompanying consumer survey (covering five different sectors) are also available.
Group Account Director at DTDigital
13 August 2008 10:58am
Hi all,
We're looking for an online payment gateway supplier who can cost effectively process online direct credit payments and recurring direct debit payments for a charity client of ours.
Key criteria will be:
-low cost per transaction
-ability to process both card payments and direct debits
-ease of integration
-good customer service and support
I'd be very interested to hear which payment gateway providers others recommend.
We've worked with a few in the past, but are open to suggestions.
Thanks,
Stephen
Technical Project Manager (MBA, MBCS, CITP, CEng) at Naxtech.com
13 August 2008 13:54pm
Hi Stephen,
it may be worth looking at: http://www.electronic-payments.co.uk/
regards,
Denis
www.naxtech.com