Hi Tristram

This is our area of work at SciVisum

How many pages long are the User Journeys  you wish to measure customer experience for?
How many Journeys have you in mind?

We don't as a rule do freebies ourselves... but  maybe I can help by asking how measuring globally will help you? Do you suspect that some locations are getting poor experience right now? Slowness or sporadic errors?

Have you done any load-testing on the application?

We've often found with our clients that there is not much they can do to 'speed up the internet' if they find users with slow experience in the far east or etc.

Instead, some engineering expertise round some proper User Journeys that check page content etc - can help to show where/when in your app the bulge-points are: which maybe effect all users, but are have much greater user experience impact for far remote users.

Simple page-replaying kind of web monitoring will likely not reveal anything - we have clients like Tesco and William Hill, that used to use Gomez and moved to us simply because we find the real world customer experience, rather than page orientated up/down simple stuff.

Deri
scivisum.co.uk

On 06:53:21 17 January 2008 Tristam wrote:

I am looking for a free/cheap tool that I can use to measure performance of my new website (personal project). I have a secure website (password protected) and I want to know how long it takes my users to perform certain tasks such as opening a page or running a report from outside of my own network.

I looked at Gomez' free product but it only covers Europe. I want to measure performance for users in EU, JP, USA, AUS.

Does anyone know any good free or cheap vendors?

I only get a small amount of PVs so I don't want to spend too much on this.