About Grant Baillie

Grant has over 15 years experience in multi-channel marketing, CRM, Loyalty and product marketing, having worked across some of the biggest brands in Financial services, Retail and Gaming industries. Most recently he has held roles s Head of Online CRM at Argos.co.uk, Betfair.com, and currently Marks and Spencer.

About PANEL: How do you deliver a more joined up customer experience?

An interactive Q&A session with a range of experts on a moderated panel. We'll be asking the panelists for any insights or views they have on how you should go about delivering a more 'joined up' customer experience across channels, online and offline, including technical, people and process challenges. Feel free to ask your own questions of the panel!