Creative Virtual Ltd recently announced a partnership with Virtuariod Pte Ltd. Based in Singapore, Virtuariod is now the sole reseller of Creative Virtual’s V-Person™ technology within the Association of Southeast Asian Nations (ASEAN). A V-Person (Virtual Assistant) is capable of holding conversations with digital users in real time, 24/7. For users this means the sensation of communicating with a ‘real’ person able not only to answer their questions, but also to understand the context of those questions and even hold entire conversations.
William Lim, Business Development Director of Virtuariod, said, “Today organisations are looking at ways to improve their customers’ engagement, especially in the digital space. They need to improve their understanding of what their customers’ seek, and provide better assistance when customers need help, while visiting their organisations’ websites. Having an overall good user experience will improve the customers’ impression and generate a positive vibe for the organisations. With Creative Virtual’s V-Person, we will be able to bring this enhanced capability to our clients in Singapore.”
“We’re excited to continue our global expansion to the ASEAN region, and are pleased to welcome Virtuariod on board as our representatives there,” said Chris Ezekiel, Creative Virtual’s CEO. “Their vision for delivering innovative self-service solutions fits perfectly with our V-Person technology and product roadmap. The ASEAN area is strategically important to our global plans, and also gives us local support for our global customers; we’re looking forward to a successful partnership.”
For information on how to contact Virtuariod, visit Creative Virtual’s Contact page (http://www.creativevirtual.com/contact-creative-virtual.html) or find Virtuariod on the web (http://www.virtuariod.com/) and Facebook (http://www.facebook.com/Virtuariod).
About Creative Virtual Ltd:
Creative Virtual has over 11 years’ experience working with virtual assistant natural language applications. In that time the company has built more than 100 solutions for brands including Lloyds Banking Group, HSBC, ASDA, O2, Virgin Media, Verizon and the RSPCA. Delivering accuracy of over 90%, and call deflection of up to 50%, V-Person is one of the most compelling self-service products in the world today; the V-Person technology streamlines the workflow of self-service information on the web, mobile and social media.
More information about Creative Virtual and their V-Person solution can be found online at http://www.creativevirtual.com.
Published on: 2:25PM on 23rd May 2012