80% of customers would be less likely to return to a website following bad customer service. Ensure you’re offering a positive experience for your customers through persuasive design and usability or create a customer responsive strategy through effective social media channels. We also offer eCRM courses, ecommerce and online retailing courses and specific online community courses.
For a more tailored approach, get in touch about in-company training.
This course will give you a hands-on understanding of the key principles and practices within Service Design as well as helping you to place it firmly in context, clarifying its role alongside long standing disciplines such as marketing and operations.
The UK"s most popular introduction to online PR and social media marketing, this one day session will help you plan and implement your ideal strategy using user-generated content, including monitoring positive and negative brand perception through tools such as Facebook and Twitter, and increasing brand engagement. We also offer a session on Advanced Social Engagement Strategy.
For more information, please download the Econsultancy Training Programme
1000heads • Aberdeen Asset Management • ActionAid UK • Argos • ASOS.com Ltd • AXA PPP healthcare • B&Q • big:group • Centrica - British Gas Business • first direct • GlaxoSmithKline • Great Ormond Street Hospital Children's Charity • HP • John Lewis • Nationwide Building Society • O2 • Oxfam GB • Premier Farnell • RNID • RSPCA • Ryman • Sage UK • Scope • Shell • Sky • Sony Computer Entertainment Europe • Standard Chartered • The British Library • TUI (UK) Ltd • Tullo Marshall Warren • Vodafone • Waitrose Ltd • Western Union
“The Fast Track course content was excellent and highly interactive. One of the most useful courses I have been on with lots of practical tools I can apply day to day. ”
RSPCA Good Business Awards Manager, RSPCA
“The training was fast paced, stimulating and interesting. One of the best short courses I've ever attended. Top marks. ”
Corporate Web Development Manager, Smooch
“Econsultancy’s Online Copywriting day course blew its competition out of the water. The course was on topic, backed with proven fact and presented in a way that demonstrated its application.”
Digital Communications Executive, PRS for Music
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