Should your order form include a coupon code field?

If you've ever purchased something online, you've probably come across an almost ubiquitous feature on many order forms: the coupon code field.

Online sellers, of course, use coupon codes in an effort to boost sales, increase AOVs and reward loyal customers. But according to web consultant Rachel Baker, these innocuous fields may be doing more harm than good.

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Posted 05 August 2011 10:45am by Patricio Robles with 14 comments

How to get value from MVT: tips from five companies

Multivariate Testing Buyer's GuideTo coincide with the recent release of Econsultancy’s Multivariate Testing Buyer’s Guide, we’ve been talking to some companies about best practice and useful advice for those thinking about investing in this area and looking for an MVT vendor. Below, we've included tips from client-side practitioners at Belron, the FT, Lovehoney, Telegraph and Tesco. 

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Posted 20 May 2011 09:44am by Monica Savut with 1 comment

Focus on conversion rate optimization drives MVT market

Multivariate Testing Buyer's GuideEconsultancy has today published its first Multivariate Testing (MVT) Buyer's Guide to reflect the growing interest in testing technology and conversion rate optimization. Below is an outline of the main trends in this market, which are covered in much more detail in the report.

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Posted 11 May 2011 12:00pm by Linus Gregoriadis with 2 comments

Eight lessons from Gawker's redesign atrocity

Gawker's recent launch of a new design may prove to be one of the worst redesign launches in the history of the internet. It not only sparked an outcry from users, but let to a massive drop in traffic for one of the internet's most popular publishers.

In the face of what can only be described as an online publisher's worst nightmare, Nick Denton, the outspoken head of Gawker, has been unusually silent. Until now.

In an email he sent to staff, he admits that "the transition was definitely more bruising for readers and our own staff than it needed to be" and discusses what is being done to rectify the situation.

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Posted 02 March 2011 15:01pm by Patricio Robles with 7 comments

A/B testing: five informative case studies

A/B testing is an incredibly useful tool for designers, developers, managers and executives. Sadly, despite the benefits, it’s often underused.

The news for those who shun A/B testing is particularly bad: it can facilitate dramatic improvements in numerous KPIs, including conversions and sales, as evidenced in the following five case studies.

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Posted 24 February 2011 10:39am by Patricio Robles with 8 comments

The importance of testing signup and payment forms

When it comes to conversions, the devil is in the details. And even the smallest details can have a significant impact on conversions.

Unfortunately, many web-based businesses don't sweat the details, and their conversions suffer as a result. But the experience of one web startup highlights just how meaningful paying attention can be.

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Posted 07 December 2010 09:56am by Patricio Robles with 3 comments

A/B testing comes to the masses with WordPress plugin

Multivariate testing is one of the most powerful tools available to online publishers. But many of them don't use it for various reasons, from lack of knowledge about multivariate testing to lack of simple testing solutions.

At a weekend hackathon event, a couple of developers decided to change that by building a Headline Split Tester WordPress plugin that gives WordPress publishers the ability to set up A/B testing of their post headlines.

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Posted 25 November 2010 15:03pm by Patricio Robles with 8 comments

Why testing online should not be optional

This week I'm writing for the SME audience on Econsultancy, a sweet homage to the much debated yet scarcely implemented topic of website testing, something which should be an integral part of your strategy, the testing plan being the culmination of analysis of web data and voice-of-customer. 

If you are not yet testing and are spending money on marketing/advertising, then read this post and do something about it. Testing is not the preserve of major brands with big budgets, it’s the mental gap you need to cross not the financial one.

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Posted 23 November 2009 09:53am by James Gurd with 14 comments

Six easy ways to boost your AdSense revenue

Google AdSense is a popular monetization tool for many online publishers. And for good reason: it's quick and easy to set up. If you have a website, AdSense gives you the opportunity to start earning money almost immediately.

But many publishers don't maximize their AdSense earning potential. Here are six easy ways to make sure that you're getting the most out of AdSense.

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Posted 26 August 2009 10:35am by Patricio Robles with 6 comments

Yahoo loves multivariate testing

It's one of the most powerful tools in an online publisher's arsenal but it's one that few make effective use of. I'm talking about multivariate testing.

As part of its effort to turn its business around, Yahoo is using multivariate testing extensively on its homepage to figure out which combinations of content and features produce the best results.

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Posted 26 March 2009 14:58pm by Patricio Robles with 6 comments