Posts tagged with 'Discussion tab'

How will the demise of the Facebook Discussion tab affect brands?

Changes to Facebook pages could be bad news for customer service.

It was interesting to see the new study by Martiz Research, which showed that 71% of customers who tweeted a gripe said they never heard back from the company, despite the fact that most of them would have liked to.

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by Tamara Littleton 27 October 2011 12:50pm 0 comments